Executive Villas FloridaReviews of executivevillasflorida.com

Consistent with the majority of reviews on this site, I MUST dissuade anyone from considering using this company. It will spoil your holiday. They cancelled my reservation through Homeaway/VRBO and continued to make a reservation directly. My hands were tied, they wouldn't give me my money back. I can only assume this was to avoid commission charges and negative reviews showing on VRBO. I am taking this up with VRBO. We were locked out of our villa on 2 occasions. We had to pay $250 on 1 occasion for a hotel overnight due to to not being able to contact them on the number they provided. We currently have over $420 held by them, for which I cannot get a response on reimbursement. In addition the management of the villa, the information provided (none), the standard maintained, and the responses from Executive Villas was appalling. The owner, Andy Booth is brash, unapologetic, and refuses to take responsibility for any of the issues raised with him. This is consistent with other reviews on this thread. I'm taking this up with the Attorney General's office in Florida and pursuing a separate lawsuit. Unfortunately this company's strategy seems to fall under the radar when making a reservation, since they hide behind Expedia, VRBO, AirBnB, etc and many holiday makers don't realise what they're likely to encounter until it's too late. There seems no way to rate them directly on the booking search engines. I have also written a letter to the property owners to alert them to the level of service they are receiving from their management agents ( Exec Villas), but it seems they have moved to a different agent already. This would explain why they cancel so many reservations - because property owners quickly cancel their contracts with Executive Villas. Please, be warned.

For context it should be noted that Executive Villas Florida were given multiple opportunities to correct these issues prior to me posting this review. I rented 7794 Westland Drive, Encore in Florida from Executive Villas Florida (executivevillasflorida.com) and stayed in September 2022. The location and number of rooms were as described. The decorative standard is just about OK. I would rate this villa as adequate with the potential to be excellent. The problems we had on arrival: 1. Fire alarm sounding on arrival. Kept having to silence it, an engineer never arrived. 2. Two beds were unmade and been ‘used’ - this was obvious due to a shower having been used, an unflushed used toilet and the worst bit a used condom wrapper - how utterly disgusting! 3. Weirdly sofa cushions scattered around and all the curtains all tied up in knots. 4. No hot water. 5. Insufficient coffee cups and cutlery for my family group of 11. 6. Broken mirror in the dining area - this has been commented on other reviews so a known problem. 7. The pool filter wasn’t working.  8. Cupboards to the games consoles were locked - I asked for the keys and never heard back. This had also been commented by others before too. 9. No pool alarm on the door from the rear bedroom or pool fence - a serious safety issue. 10. The toaster didn’t work. 11. No kitchen roll or basic kitchen supplies as included on the booking. 12. No landline telephone which included USA wide calls. As a result of this we couldn’t use the property for several hours which meant we needed to order in some food as we couldn’t use the kitchen while the property was cleaned (to a standard it should have been before our arrival). The pictures used to rent this property are out of date and a material misrepresentation of the current state. It has been cleared of all ornaments, soft furnishings and is soulless. My own pictures are more representative. It is truly one of the worst equipped kitchens I’ve ever seen. It doesn’t even meet the minimum requirements let alone enough basic kit to cook. Executive Villas charge high fees for their properties, yet felt compensation which barely covered the cost of my pizzas was sufficient for the awful condition of the property, stress and hassle to sort this out. They do not understand what good service is and DO NOT deserve your business. The team at Executive Villas Florida, including Andy the owner, knew how disappointed I was yet were happy for me to post my review, this shows that they really do not care. There is so much choice for properties in Florida we don’t need to support companies like this.

Really I had a very bad experience with them, I wanted they do the Managment of one condo I have in Kissimmee to get clients to short term rentals but they didn’t take care of it correctly.. the few reviews I got was really very bad to me .. Mary , the customer relations director is very kind but it isn’t enough when you have a business in the middle.. I don’t recommend their services .. I live abroad and trusted them ..

Good location but the villa was in very poor repair and not clean . This was not an executive villa .Stained towels left in the tumble dryer , Electrical appliances broken . BBQ not fit to use .Damaged garden furniture etc . Reported all to the company . Their response was to send a new iron and kettle then ignore us . I would not recommend

2709 Bookmark Drive Great location and spacious house, but not well equipped. House itself is 4 star, but management brings this down to 2. Not enough outside seating (Four loungers for a house that sleeps 18!) Poor kitchen utensils. One wine glass! No teaspoons. Broken bin. Had to buy a net and paddles for the table tennis from Wallmart! No welcome instruction pack ..eg regarding bin collection, gate lock system etc. Poor standard of cleanliness.. Carpet in living area not hoovered. Litter outside the front door.. Property management very poor. All these comments fed back by email on day one but no response whatsoever even after over a week in! Continuously emailed and eventually a response saying they do not ignore their guests but promptly went on to do so, leaving us with one bathroom without lights. Most neighbours seem to stay for one or two nights and often happy to play loud music late at night. Seems more like a party house. Lead to believe that amenities for sport, bar etc were close by given the number of photos on the website but they are outside the gated area on a different estate. Would not recommend executive villas company! Tried leaving a review on their website but it would seem Executive villas do not accept negative, or indeed constructive reviews to publish.

If I could give Executive Villas and Airbnb "host" Andy Booth zero stars I would. We rented 2477 Rama Dr, Kissimmee, FL for 1 week in July 2022. 1. We arrived at our check in time of 4pm on July 20 to find the house in complete disarray and not ready for our 30 people, most of whom flew in from out of state and all of whom do not live anywhere near Kissimmee, FL. The weather was 96 degrees and then it started to rain. 2. We had to sit outside in our cars with our groceries, children and elderly relatives for an additional 2.5 HOURS because the house was not ready. We could not communicate with the 2 cleaners (not enough cleaners for this size house) due to the cleaners claiming they did not speak any English or Spanish (several of us are bilingual but that did not help us here!). 3. Garbage/debris/dirty underwear and dirty socks discarded and left behind in Every. Single. Room. 4. Old Food remaining in both refrigerators/freezers and the pantry. 5. Dirty, stained carpets and floors 6. Soiled/stained sofa and lounge chairs, with stuffing coming out of several sofa cushions. 7. Soiled/stained kitchen stools 8. Dirty sheets, pillowcases and blankets. Additionally, beds were made up with dirty sheets. Our primary’s bed had URINE-STAINED SHEETS and URINE-STAINED MATTRESS, obviously no attempt to wash any of the sheets was made. We had to turn the mattress over, as we had no where else to go and of course we were required to pay nearly $9K in full before we arrived with no indication that any of that amount would be reimbursed if we were to leave the house. Two of the beds had no mattress at all, as they had been moved to another room and left on the floor. 9. Filthy toilets (even though a paper seal was placed on top to give the appearance that toilets were sanitized). 10. Hair on bathroom floors and in showers. 11. Neon green algae infested pool . 12. Sluggish A/C that made it hot and humid on first floor for the entire stay. 13. Broken furniture in the game room along with broken pool sticks and broken pool rack 14. Sticky and smelly outdoor pool furniture, which smell transferred to your clothes if you sat on them. 15. Broken/bent patio door frames that could not be closed/locked completely. We immediately texted Andy with our concerns and requested at least a partial refund. He initially ignored our texts, then responded that He offered to refund us $90.00, which he said represented the extra 2 hours we had to wait for the house to be cleaned. But the house wasn’t cleaned, no sheets washed, bathrooms not cleaned, etc, because you only had 2 cleaners to clean a totally trashed 15 bedroom house! On July 21, we contacted AirBnb directly, providing date and time-stamped photos of the unsanitary conditions, trash, and damages inside the house. AirBnb spoke with Andy and advised us that Andy said he never heard from us with complaints about the house! Thankfully, we have screen shots of our complaints and Andy’s message the next day after ignoring us the day we checked in. Despite receiving this, AirBnb said they could not help us. I will not and will NEVER recommend Executive Villas, host Andy Booth, or this house 2477 Rama Dr. If you see any of these names on your vacation/rental house…. RUN, do not walk, in the other direction. These are just some of the photos I took upon arrival. We would really appreciate someone from Executive Villas or 2477 Rama LLC (owner of record) to contact us please. I have personally rented AirBnb and VRBO houses all over the world and have never seen anything this unsanitary, dangerous, and unacceptable.

As an owner, I can fully agree with the problems that both renters and owners have expressed on this webpage. Read the comments and they are very interesting. You get a long comment expressing genuine and detailed complaints of the property and the management company and then you get a very brief comment with five stars giving no details at all about the property or the management company – just a general comment like “Property was lovely and clean. I had a great time.” It is my belief that executive villains just get their staff, friends and family to write these comments to boost their star rating! Without giving details, the company is atrocious, completely unreliable and if you have given them money, or are owed money by them, it is very unlikely that you will ever see that money again. Really, avoid this company at all costs and make sure that your friends and family never use this company or any company managed by/owned by Andy Booth.

Horrible service! Just came home from a vacation in Orlando, where we, amongst other places, stayed at a house rented with Orlando Executive Villas. They had forgot to send us the arrival information. We were 8 people but the house was so poorly equipped in the kitchen. Not even enough glasses etc for everybody. Took them 4 days to restock, with a daily reminder from us. The pool was so filthy. Luckily a pool guy took care of it quickly. And the list goes on..... The owner, Alison Ford, was close to impossible to get a hold of before the stay. I have send her a list of complaints, that she still hasn't taken the time to respond to. That was close to a month ago! There are so many alternatives for rental. STAY AWAY from this company! They do not deserve your business! Edited: This is the kind of company that deleted all negative comments and feedback on their Facebook page and then blocks you from making any further posts.. I.e. Completely untrustworthy!! Unprofessional and lousy!!