Pamela M.
Duplicate and Incomplete Data - No Response
I asked that we not receive duplicates of previous purchases. I received duplicates. In the past we had the full 9 digit zip code. This time only 5. I immediately called and emailed asking for this to be fixed and have been met with silence. I have had no response.
Response from Exact DataMar 23, 2023
In speaking to our sales and order fulfillment teams it sounds like we've been in communication with you and have taken steps to resolve the issue by providing a replacement file. We hope this has gone some way in making things right, and we thank you for bringing this to our attention. Please don't hesitate to contact us if you need any further assistance. ----------------- Hi Pamela, thank you for your review and the opportunity to address your experience. We apologize that the data we sent you was incomplete and full of duplicates. That is not an example of the degree of accuracy we strive for our customers and is definitely not up to our standards. We take customer service very seriously and are disappointed to hear about your unanswered requests for help. Our team works around the clock to ensure responsiveness and accurate data; it sounds like we have fallen short this time. Please know that action has been taken in response to your experience and the feedback you have shared. We value each customer and would love a chance to make it up to you since we fell short of our goal. We hope you will choose Exact Data again in the future, so please don't hesitate to reach out if there's anything else we can do or provide you with further assistance.