eVoiceReviews of evoice.com

Response from eVoiceApr 1, 2026

Hello Localchaptercorp- We understand your frustration regarding the FCC‑mandated toll‑free number registration required for customers who wish to send SMS messages to their clients and contacts. These guidelines were not created by eVoice; they are federal requirements established by the FCC to maintain compliance with current text‑message regulations and to help reduce spam and fraud. Businesses choosing to register must provide an online web presence (website, social media) for their organization, along with clear opt‑in and opt‑out messaging to ensure proper consent and transparency for all recipients. Once you have met the requirements of the registration and are approved you will be able to communicate via sms messaging. We are always happy to help should you need assistance along the way. While this has been a speed bump for many customers those who have complied with the updates are now approved.

Response from eVoiceMar 31, 2026

Hello Mr. Gary Mech - We appreciate the 5-star review! We're glad we've won your trust with our service and our support! Our customers are the most important part of our business.

Response from eVoiceMar 26, 2026

Hello Thomas - We read your review, and our Tier 2 support team member will be working with you today as promised. Our goal is to resolve your issue to ensure you are satisfied.

Response from eVoiceMar 25, 2026

Hello Ted - We're sorry to lose a long-term customer. Porting fees cover a range of costs associated with the transfer of a phone number from one carrier to another and are outlined in our terms of service. We offer online chat between the hours of 8 am to 10:30 pm EST Monday through Friday. The chat icon will be visible in the right-hand corner of the page and is also accessible when you are logged into your online account.

Response from eVoiceMar 24, 2026

Hello Cedric - Thank you for considering our product and for your feedback. We reached out to our new accounts team, and they did locate your email stating you were going to research other brands due to online reviews. If there was miscommunication regarding the email, we apologize. Imani from our team will be replying to that email today should you wish to get the trial. We've been in business for 25 years and pride ourselves on personalized support via phone, chat, and email. This is uncommon compared to most of our competitors who have foregone phone support altogether. Our team members are permitted to take all the time needed with a customer to ensure their issues are addressed and they feel confident using our service. Over the years, due to regulatory changes contact volumes have spiked but these are short-term high-volume periods, that may be reflected in some online reviews. It's important to note that online reviews are not a complete reflection of how all customers would rate our service. We hope you reconsider our service and learn first-hand how our support teams treat customers. Give us a call, chat with us, or drop us an email as we are always happy to help.

Response from eVoiceMar 23, 2026

Hello Gunther - Thank you for the update on your support issue and for leaving your 5-star review! We're glad our team took care of this issue quickly and efficiently.

Response from eVoiceMar 23, 2026

Hello Al Ortiz - We appreciate the 5-star review! There is no i in team, and we're glad our sales and support departments worked together collaboratively to get your new phone service up and running to suit your unique needs.

Response from eVoiceMar 18, 2026

Hello Wilson - Thank you for bringing this to our attention. We apologize for any frustration caused by the call quality issues you experienced with the eVoice mobile app. We're pleased we could work with you to resolve them. Our team is always available to assist you. Please don't hesitate to contact us if your service isn't working as expected for any reason.