S W Repair S.
Request for Specific Findings and Documentation – Account Suspension
This is my response to your response from my first posting. Please read carefully and answer. Thank you for your preliminary response. However, your explanation remains too general to meaningfully address or evaluate. You state that my account was suspended due to “violations of your Terms of Service” and “activity associated with a major carrier,” but you have not identified any specific conduct, dates, transactions, or examples that would allow me to understand or respond to the allegation. To be clear, I am formally requesting the following: The specific provision(s) of the Terms of Service you allege were violated. A detailed description of the activity in question, including dates, times, and examples. The nature of the complaint or communication received from the “major carrier” (including whether it was automated, reported, or escalated manually) Whether this determination was made through automated systems or human review. Any logs, records, or evidence relied upon in making this decision. A generalized assertion of “violations” without supporting detail does not provide a meaningful opportunity to understand, verify, or respond. Given my six-year history as a consistently paying customer with no prior warnings, this level of opacity is not reasonable. I am requesting a clear, good-faith response with specific findings. I will reserve further action pending your response. I am not satisfied with your initial response and deserve a richer more colorful concrete response that is complete. The main # listed to the Evoice account is: (608) 371-1101 and the name on the account is: SW Repair Services. I have a Ticket #1446829 in connection with this that I got from my online submission.
Response from eVoiceApr 22, 2026
Hello SW Repair Services - While we strive to be as transparent as possible, we are unable to share specific details regarding the internal alerts, monitoring criteria, or third party information that contributed to this decision. These processes are part of our broader risk management, compliance, and security framework and apply consistently to all customers. We genuinely value the time you spent with us and regret any inconvenience this may cause. Should you need assistance with transition-related matters, please let us know and we’ll do our best to help you.