EvisalegalReviews of evisalegal.com

Response from EvisalegalJul 27, 2026

Dear Customer, Thank you for taking the time to share your experience. We sincerely regret that your assessment of the service received was not satisfactory. Our company is a private, independent visa processing assistance platform. At no point do we present ourselves as a government agency, and this is expressly stated on our website. Accordingly, we categorically reject any suggestion of fraudulent conduct. The fees charged correspond to the professional services we provide — document review and verification, application process management, and personalized customer support — which are complementary to the official fees established by the relevant authorities. The full amount is explicitly confirmed by the customer before any payment is processed, and no charge is made without such confirmation. Regarding refunds, each request is reviewed individually, based on the status of the application, the time the request was received, and the stage of processing already reached. Our service begins with the review and handling of the information submitted by the applicant, which is why refund eligibility depends on the specific status of the request at the time it is received. Details on refund conditions and applicable criteria are available throughout the application process and in our Refund Policy. We understand that plans can change unexpectedly, and we're sorry for any inconvenience this may have caused. That said, in order to properly review your case and verify the specific details of your request, we invite you to contact our customer support team at [email protected]. Our team will review your situation and get back to you with an appropriate response. We remain at your disposal, The eVisaLegal Team

Response from EvisalegalJul 16, 2026

Dear Customer, Thank you for taking the time to share your experience. We sincerely regret that your assessment of the service received was not satisfactory. Our company is a private, independent visa processing assistance platform. At no point do we present ourselves as a government, and this is expressly stated on our website. Accordingly, we categorically reject any suggestion of fraudulent conduct. The fees charged correspond to the professional services we provide: document review and verification, application process management, and personalized customer support — services that are complementary to the official fees established by the relevant authorities. The full amount is explicitly confirmed by the customer before any payment is processed, and no charge is made without such confirmation. We remain committed to addressing our customers' concerns and invite you to contact us directly at [email protected] so that we may review your case further. Kind regards, The EvisaLegal Team

Response from EvisalegalJul 14, 2026

Dear customer, We're sorry to hear that your experience was not satisfactory, and we appreciate you bringing this to our attention. Your K-ETA application was processed and approved before we received your cancellation request. As stated in the official K-ETA terms, once the authorization has been issued, it can be used until its expiration date, and the application fee paid is non-refundable. For this reason, we are unable to process the refund requested. We understand your point regarding the clarity of the information about this requirement on our website, and we are sharing this feedback with our team to review how it's communicated based on the traveler's nationality. Please let us know if you have any further questions. The eVisaLegal Team