Charged €200 for, as it turns out, three free visas.
Refused to issue an invoice.
No email address for customer services - had to go through their website and cannot follow up to create email chain. Customer service personnel will not give you their name.
Appalling.
Response from EvisalegalOct 22, 2026
Dear Customer,
We're sorry to read about your experience, and we take your feedback seriously. eVisaLegal is a private, independent visa assistance service, not a government agency, and our service fee, which covers document review, application management and personal support, is confirmed in full before any payment.
We also regret that you had trouble following up with our team and obtaining an invoice, as that's not the experience we want anyone to have. Please write directly to [email protected] with your application number, and we'll look into your case and your request personally.
Kind regards,
The eVisaLegal Team
BV
Bastian V.
the page is very intuitive to use
the page is very intuitive to use
Response from EvisalegalOct 21, 2026
Dear Customer,
We're delighted to hear it, thank you for your review! Making our website easy to navigate is something we care about a lot at evisalegal. Wishing you a great journey!
We remain at your disposal.
Kind regards,
The eVisaLegal Team
CG
Cindy G.
0/5 Stars – BEWARE OF THIS SCAMMER !!!!
0/5 Stars – BEWARE OF THIS SCAMMER !!!!
I would give this company ZERO stars if possible.
The website charges approximately 15 times more than the official K-ETA website, without making it sufficiently clear that you are applying through a third-party service rather than the official website.
After making the payment, I realised the situation and contacted them within just 10 minutes to request that my application be put on hold and cancelled. I sent multiple requests and emails, hoping for a reasonable resolution. However, I received nothing but robotic replies acknowledging my contact forms, with no meaningful response or assistance.
The company claims that the additional charges are for its processing services, but based on my experience, there is little evidence of any meaningful customer service. My cancellation request was not properly addressed, and my refund request was rejected despite my immediate attempt to cancel.
What is the point of charging such a substantial service fee if customers cannot receive proper assistance when an issue arises?
My experience has left me feeling misled and completely dissatisfied. I strongly urge other travellers to double-check the website address and apply directly through the official K-ETA website to avoid paying unnecessary third-party fees.
In my opinion, the website's pricing transparency and customer service are unacceptable. I would not recommend this service to anyone.
Dear eVisa Legal Team,
I am extremely disappointed to receive yet another generic response rejecting my refund request without properly addressing the specific circumstances of my case.
Please stop sending repetitive, template-based replies and have a responsible team member review this matter seriously and individually.
To reiterate, I contacted your team multiple times within 10 minutes of making the payment, requesting that my application be put on hold and cancelled. However, my requests have not been meaningfully addressed, and I continue to receive generic responses that fail to respond to the points raised.
Your team claims to provide application processing services, yet there appears to be no meaningful customer service or proper case handling. If every request is simply met with an automated or standardised response without considering the customer's actual circumstances, how can customers expect a fair resolution?
I am requesting the following:
A proper review of my case by a responsible person, not another generic response.
A clear explanation addressing each point raised in my previous emails.
Reconsideration of my request for a refund of at least 80% of the total amount paid.
I have made repeated attempts to resolve this matter directly and reasonably with your team. However, the way this case has been handled so far is unacceptable.
If you continue to dismiss my concerns without a proper investigation, I will escalate this matter to the relevant consumer protection and regulatory authorities. I am prepared to submit all payment records, correspondence and evidence of my cancellation requests for further review.
Please treat this email with the seriousness it deserves and provide a substantive response rather than another standard rejection.
I expect your prompt attention to this matter.
Regards,
Cindy
Response from EvisalegalOct 19, 2026
Dear Cindy,
We're sorry to read about your experience, and we take this feedback seriously. eVisalegal is a private, independent visa assistance service, not the official government website. This is stated in several places on our website, including the homepage, the footer and our Terms and Conditions. Our service fee is shown in full before any payment is made.
Cancellation and refund options depend on how far an application has progressed when the request is received: once it has been processed, it can no longer be put on hold or cancelled, as set out in our Refund Policy. For any other questions, our team remains reachable at [email protected].
We remain at your disposal.
Kind regards,
The eVisaLegal Team
DD
Dion de G.
One of the Easiest eVisa sites
One of the Easiest eVisa sites that I have used in my travels, thank-you
Response from EvisalegalOct 16, 2026
Dear Customer,
Thank you for your review! We're really pleased the application was so easy for you, and we hope to help again on your next trip.
We remain at your disposal.
Kind regards,
The evisalegal Team
MF
Marluce Fontes De Souza O.
Very easy
I found very easy to apply for the Brazilian visa
Response from EvisalegalOct 16, 2026
Dear Mariuce,
We're glad to hear your Brazilian visa application went smoothly, and thank you for taking the time to let us know. Have a wonderful trip to Brazil!
Kind regards,
The evisalegal Team
CT
Claudio T.
EASY PROCESS
EASY PROCESS
Response from EvisalegalOct 16, 2026
Dear Claudio,
Short and to the point, thank you! We're delighted the process was easy for you, and we wish you a great trip.
Kind regards,
The evisalegal Team
DD
Daniel d H.
easy to handle
easy to handle
Response from EvisalegalOct 16, 2026
Dear Daniel,
It's great to hear the application was simple to manage. Many thanks for your review, and safe travels!
Kind regards,
The evisalegal Team
RR
RUTE R.
easy and fast
easy and fast
Response from EvisalegalOct 16, 2026
Dear Rute,
Quick and simple is exactly how it should be, so we're happy it went that way for you. Thank you for your review, and enjoy your journey!
Kind regards,
The evisalegal Team