Charged €200 for, as it turns out, three free visas.
Refused to issue an invoice.
No email address for customer services - had to go through their website and cannot follow up to create email chain. Customer service personnel will not give you their name.
Appalling.
Response from EvisalegalOct 22, 2026
Dear Customer,
We're sorry to read about your experience, and we take your feedback seriously. eVisaLegal is a private, independent visa assistance service, not a government agency, and our service fee, which covers document review, application management and personal support, is confirmed in full before any payment.
We also regret that you had trouble following up with our team and obtaining an invoice, as that's not the experience we want anyone to have. Please write directly to [email protected] with your application number, and we'll look into your case and your request personally.
Kind regards,
The eVisaLegal Team
CG
Cindy G.
0/5 Stars – BEWARE OF THIS SCAMMER !!!!
0/5 Stars – BEWARE OF THIS SCAMMER !!!!
I would give this company ZERO stars if possible.
The website charges approximately 15 times more than the official K-ETA website, without making it sufficiently clear that you are applying through a third-party service rather than the official website.
After making the payment, I realised the situation and contacted them within just 10 minutes to request that my application be put on hold and cancelled. I sent multiple requests and emails, hoping for a reasonable resolution. However, I received nothing but robotic replies acknowledging my contact forms, with no meaningful response or assistance.
The company claims that the additional charges are for its processing services, but based on my experience, there is little evidence of any meaningful customer service. My cancellation request was not properly addressed, and my refund request was rejected despite my immediate attempt to cancel.
What is the point of charging such a substantial service fee if customers cannot receive proper assistance when an issue arises?
My experience has left me feeling misled and completely dissatisfied. I strongly urge other travellers to double-check the website address and apply directly through the official K-ETA website to avoid paying unnecessary third-party fees.
In my opinion, the website's pricing transparency and customer service are unacceptable. I would not recommend this service to anyone.
Dear eVisa Legal Team,
I am extremely disappointed to receive yet another generic response rejecting my refund request without properly addressing the specific circumstances of my case.
Please stop sending repetitive, template-based replies and have a responsible team member review this matter seriously and individually.
To reiterate, I contacted your team multiple times within 10 minutes of making the payment, requesting that my application be put on hold and cancelled. However, my requests have not been meaningfully addressed, and I continue to receive generic responses that fail to respond to the points raised.
Your team claims to provide application processing services, yet there appears to be no meaningful customer service or proper case handling. If every request is simply met with an automated or standardised response without considering the customer's actual circumstances, how can customers expect a fair resolution?
I am requesting the following:
A proper review of my case by a responsible person, not another generic response.
A clear explanation addressing each point raised in my previous emails.
Reconsideration of my request for a refund of at least 80% of the total amount paid.
I have made repeated attempts to resolve this matter directly and reasonably with your team. However, the way this case has been handled so far is unacceptable.
If you continue to dismiss my concerns without a proper investigation, I will escalate this matter to the relevant consumer protection and regulatory authorities. I am prepared to submit all payment records, correspondence and evidence of my cancellation requests for further review.
Please treat this email with the seriousness it deserves and provide a substantive response rather than another standard rejection.
I expect your prompt attention to this matter.
Regards,
Cindy
Response from EvisalegalOct 19, 2026
Dear Cindy,
We're sorry to read about your experience, and we take this feedback seriously. eVisalegal is a private, independent visa assistance service, not the official government website. This is stated in several places on our website, including the homepage, the footer and our Terms and Conditions. Our service fee is shown in full before any payment is made.
Cancellation and refund options depend on how far an application has progressed when the request is received: once it has been processed, it can no longer be put on hold or cancelled, as set out in our Refund Policy. For any other questions, our team remains reachable at [email protected].
We remain at your disposal.
Kind regards,
The eVisaLegal Team
PT
ptkraus
EIne Sonderform des Betrugs...
Diese Seite gibt vor, die kanadische Regierungswebsite zu sein.
Was dort 7 CAD kostet, kostet hier 84 EUR.
Eine Masche, auf die ich leider hereingefallen bin.
Response from EvisalegalOct 1, 2026
Lieber Kunde,
vielen Dank für Ihre Rückmeldung. Es tut uns leid, dass Sie mit unserem Service nicht zufrieden waren.
Wir möchten klarstellen, dass eVisaLegal ein unabhängiger, privater Dienstleister für Reiseformalitäten ist und keine Regierungsbehörde. Wir geben uns zu keinem Zeitpunkt als offizielle kanadische Regierungswebsite aus; dies wird auf unserer Website und in unseren Allgemeinen Geschäftsbedingungen ausdrücklich angegeben. Den Vorwurf des Betrugs weisen wir daher entschieden zurück.
Der Preis setzt sich aus der offiziellen Regierungsgebühr und unserer Servicegebühr zusammen. Diese deckt unsere zusätzlichen Leistungen ab, darunter die Prüfung Ihrer Unterlagen, die Bearbeitung Ihres Antrags und einen persönlichen Kundensupport. Der Gesamtbetrag wird vor jeder Zahlung klar angezeigt und vom Kunden bestätigt. Selbstverständlich steht es jedem frei, den Antrag auch direkt über die offizielle Website der kanadischen Behörden zu stellen.
Aus Datenschutzgründen können wir in einer öffentlichen Bewertung keine Details zu Ihrem Antrag besprechen. Bitte kontaktieren Sie unser Support-Team unter [email protected] unter Angabe dieser Bewertung, damit wir Ihr Anliegen direkt prüfen können.
Wir stehen Ihnen jederzeit gerne zur Verfügung.
Ihr eVisaLegal Team
PP
Patrycja P.
Can you give zero stars
Can you give zero stars? Shady website, and I don't know how I even got redirected to them. They charge 10x more for the visa process; they don't display the cost clearly; they make cancellation almost impossible; they rush to claim they provided service; and, further, say that if you dispute it, they will pursue legal action.
Response from EvisalegalAug 24, 2026
Dear Patrycja,
Thank you for taking the time to share your experience, and we're sorry to hear about the frustration this has caused.
We'd like to clarify that we are an independent, private travel services agency, not a government entity. This is stated on our website and in our Terms and Conditions. The price of our service reflects the additional support we provide, including personalized and expedited processing, 24/7 customer support, and secure storage of your approved document until your trip. All fees are displayed and explicitly confirmed by the customer before any payment is processed.
Regarding cancellations, our policy is clearly outlined in our Terms and Conditions, which we invite every customer to review before placing an order.
For data protection reasons, we're not able to verify or discuss application details in a public review. Please contact our support team at [email protected], with your application number, so we can look into your case directly.
We remain at your disposal.
The eVisaLegal Team
JK
Julian K.
Evisalegal.com - Do not use this visa service, it's a RIP OFF!
Do not use this visa service! They are more than 3x (£91 vs $35) the price of the official visa portal ETA Kenya .go . ke and are slow. Also the application status number they issue is not recognised on the official portal. This service is a RIP OFF!
Response from EvisalegalAug 19, 2026
Dear Julian,
Thank you for taking the time to share your experience, and we're sorry to hear about the frustration this has caused.
We'd like to clarify that eVisa Legal is an independent, private services agency, not a government entity. This is stated on our website and in our Terms and Conditions. The price of our service reflects the additional support we provide, including personalized and expedited processing, document review, customer support, and secure storage of your approved document until your trip.
We'd also like to note that processing times ultimately depend on the Kenyan authorities and can vary depending on the season, particularly during periods of high demand, which may be outside of our direct control.
For data protection reasons, we're not able to verify or discuss your specific application details in a public review. Please contact our support team at [email protected], including your order reference number, so we can locate your file and confirm the status of your application.
We remain at your disposal.
The eVisa Legal Team
MA
Manu
Finger weg von dieser Seite
Bei der Behörde in Australien hätte es nichts gekostet und wäre innerhalb zwei Stunden genehmigt gewesen ( für den Rest der Familie)
Ich bin leider auf diese Seite hereingefallen und hatte mein Visa nach drei Tagen immer noch nicht. Und dafür habe ich 129 Euro bezahlt. Reine Abzocke
Response from EvisalegalAug 10, 2026
Dear customer,
Es tut uns wirklich sehr leid, dass Sie diese Erfahrung machen mussten, und wir verstehen Ihre Frustration vollkommen. Das entspricht nicht dem Standard, den wir bieten möchten. Wir würden uns freuen, Ihren Fall genauer zu prüfen und Ihnen bei der Lösung zu helfen. Bitte kontaktieren Sie unser Kundensupport-Team unter [email protected], und wir werden uns umgehend und persönlich bei Ihnen melden.
Wir stehen Ihnen weiterhin zur Verfügung.
The eVisaLegal Team
SC
Sibyl C.
I am back with an update that even…
I am back with an update that even though Evisalegal never provided me with what I needed they will no reimburse me. They deliberately ran out the clock so that I never could receive the visa I needed before my trip. I strongly advise people to not use Evisa Legal. You are overpaying for a service that might not work. Always go to the the government website of any country you need a VISA for. It's a gamble if you are going to get what you need but they will 100% overcharge you either way. I am a real person and highly doubt any reviews praising this company based on my experience.
Response from EvisalegalAug 3, 2026
Dear Sibyl,
Thank you for the update, and we're sorry your trip was impacted.
We understand you've already been in touch with our support team about this. Visa processing times depend largely on the relevant government authorities once an application is submitted, and refund decisions are reviewed on a case-by-case basis according to the terms agreed at purchase.
We remain at your disposal at [email protected] should you need any further assistance.
The eVisaLegal Team
SA
Sandeep
What a scam!
Update (July 27): Evisa Legal responded to my Trustpilot review and asked me to contact support evisalegal email address. The email address does not even accept incoming emails- every message I sent in the past was rejected!!
I originally emailed them on July 17, within minutes of making the payment, requesting that my visa application be cancelled before any processing began. I also submitted multiple cancellation requests through the website's contact form, clearly asking them not to proceed.
If Evisa Legal is operating transparently and in good faith, they should had honoured my immediate cancellation request but they chose to ignore it completely and asked me to respond to email address that doesnt even work! Unable to attach failed delivery copies here!
Original review:
I tried to canceling the application within 10 minutes as service charge was something I didn't agree on. The site mentions: "Refunds can only be requested 24 hours after payment." and based on feedback / reviews after 24 hours they don't entertain cancelation. The site is charging $127 / person service fee for a visa that is free :) What a scam!!
Response from EvisalegalJul 27, 2026
Dear Customer,
Thank you for taking the time to share your experience. We sincerely regret that your assessment of the service received was not satisfactory.
Our company is a private, independent visa processing assistance platform. At no point do we present ourselves as a government agency, and this is expressly stated on our website. Accordingly, we categorically reject any suggestion of fraudulent conduct. The fees charged correspond to the professional services we provide — document review and verification, application process management, and personalized customer support — which are complementary to the official fees established by the relevant authorities. The full amount is explicitly confirmed by the customer before any payment is processed, and no charge is made without such confirmation.
Regarding refunds, each request is reviewed individually, based on the status of the application, the time the request was received, and the stage of processing already reached. Our service begins with the review and handling of the information submitted by the applicant, which is why refund eligibility depends on the specific status of the request at the time it is received. Details on refund conditions and applicable criteria are available throughout the application process and in our Refund Policy.
We understand that plans can change unexpectedly, and we're sorry for any inconvenience this may have caused. That said, in order to properly review your case and verify the specific details of your request, we invite you to contact our customer support team at [email protected].
Our team will review your situation and get back to you with an appropriate response.
We remain at your disposal,
The eVisaLegal Team
