EvisalegalReviews of evisalegal.com

Very Easy to use - clear and straightforward instructions

Hides the cost so it seems like youre just confirming your payment info is valid

Fraudulent Website! We wrote a formal complaint to their support e-mail listed on their site to express our extreme dissatisfaction and demanded a full refund for the exorbitant fee of a total of USD 368.00 charged to our account for processing a Sri Lankan Electronic Travel Authorization (ETA) for 4 travelers. ​The government of Sri Lanka explicitly offers the 30-day tourist ETA free of cost on its official portal (eta.gov.lk) for eligible nationalities. This platform completely obscured this fact, leading us to believe we was paying a legitimate, mandatory government processing fee with no indication or warnings or suggestions to obtaining the free e-visa. ​Furthermore, we are deeply troubled by what exactly this charge of US$ 368.00 represented. A "service fee" should imply that evisalegal company handled the operational burden of the application. However, every piece of documentation was uploaded manually by us. ​Every personal detail and passport form was filled out and cross-checked by us. Evisalegal platform acted as nothing more than an incredibly expensive, deceptive pass-through. Charging USD 368.00 not as a minor, transparent handling fee, but as a massive, hidden markup on a service that is fundamentally free—is predatory, unethical, and a blatant exploitation of travelers. We felt entirely cheated by their pricing structure and lack of transparency. We demanded a full refund of USD 368.00 immediately and expect a prompt response confirming that my refund has been initiated, however no one from their teams have called or written back to us. They have no contact numbers listed as well. We will never use this website and do not recommend any one else to do the same! Dear evisalegal Team, Thank you for your response on 23/06/2026 ,on trustpilot on my review, however we have not received any e-mail. While we acknowledge your statement that evisalegal.com is a private visa assistance platform, we must firmly reiterate that our concern is not simply about the existence of a service fee, but rather the lack of transparency, misleading presentation, and disproportionate charging for a service that is freely available through the official government portal. 1. Misrepresentation & Lack of Transparency You have stated that your role as a private service provider is disclosed prior to checkout. However, based on our actual user experience: There was no clear, prominent, or meaningful disclosure that the Sri Lanka ETA is available free of charge via the official government website The payment flow strongly implied this was a mandatory government-related fee, not an optional third-party service The distinction between your platform and the official government channel was not sufficiently clear to an average user. Such omissions, even if technically disclosed in fine print, are materially misleading in practice and do not meet reasonable standards of transparency expected from a service provider. 2. Nature of “Service Rendered” You state that the fee covers document review, verification, and submission support. However, in our case: All data entry and document uploads were completed entirely by us and the visa was issued immediately with no support required or provided. No corrections, guidance, or value-added intervention was provided No evidence of actual “processing” or “handling” effort beyond basic submission was observed. Therefore, the assertion that a fully rendered service justifies a charge of USD 368.00 is disproportionate and does not reflect the actual level of service delivered. 3. Disproportionate & Unjustified Pricing Charging USD 368.00 for four applications for a service that is officially free — without clearly highlighting this fact — constitutes: Excessive markup, Opaque pricing practices and a structure that can reasonably be perceived as exploitative 4. Terms & Conditions vs Fair Practice While you have referred to your Terms & Conditions, it is important to note that: Acceptance of terms does not override the obligation for fair, clear, and non-misleading commercial practices. Any clause that relies on insufficient disclosure or user misunderstanding is subject to challenge from a consumer protection standpoint. 5. Lack of Effective Communication We also note your claim that a response was previously sent. Unfortunately, no such communication was received. Additionally: Absence of a contact number Delayed or ineffective support response further undermines confidence in your service model. Given the above, we formally request that you reconsider our case in good faith and provide: A full or partial refund reflecting the lack of substantive service delivered as the customer is not happy with the service provided.

The application process was straightforward and easy to follow. Communication was clear throughout the process, and I received timely updates regarding my application status. Overall, a smooth and efficient experience.

easy to use, fast

High efficiency

너무 과정이 까다롭네요 간편하게 진행되었으면 좋겠네요

this site is great but overpriced. its only $25 USD to go through the UK site directly to get your evisa.