EverymedsReviews of everymeds.com

Response from EverymedsJan 20, 2026

Hello Susanne, Thank you for sharing your experience with us. We’re very sorry to hear about the issues you and your daughter encountered, including the medication mix‑up and lack of communication. We understand how serious and frustrating this situation must have been, and we sincerely apologize for the distress it caused. Your feedback is extremely important, and we take these concerns very seriously. We will be reviewing this matter to ensure that proper instructions, follow‑up, and responsiveness are prioritized moving forward. Please know that your trust and safety are our top priorities, and we appreciate you bringing this to our attention.

Response from EverymedsJan 20, 2026

Hello Lisa, Thank you for your thoughtful feedback! We’re so glad to hear that Ashley went out of her way to assist you and that you’ve been pleased with the product. We’ll be sure to share your kind words with her—it will mean a lot. We truly appreciate you and look forward to continuing to serve you.

Response from EverymedsJan 20, 2026

Hello Julie, Thank you so much for sharing your feedback! We’re delighted to hear that Tyler provided you with great service. Your kind words mean a lot to our team, and we’ll be sure to pass along your appreciation to her. We look forward to continuing to provide you with excellent care.

Response from EverymedsJan 13, 2026

Dear Karren, Thank you for sharing your concerns with us. At present, pens are unfortunately not available, and the vial option is the only method we can provide until we receive further clarity on pen availability. I completely understand how disappointing this must feel, especially after being promised a pen delivery. I’m also truly sorry to hear about the frustration and inconvenience you've faced with the unexpected charge, delayed refund, and unfulfilled prescription. This is not the standard of service we aim to provide, and your concerns are absolutely valid. Please know that we take your feedback seriously. I’ve escalated your case internally to ensure your prescription is prioritized and that any remaining issues are addressed promptly. We’re also reviewing the communication and fulfillment gaps you highlighted to prevent similar situations in the future. If you're open to it, I’d like to follow up directly to confirm your current prescription status and ensure you receive what was promised. Your trust matters, and we’re committed to making this right.

Response from EverymedsJan 9, 2026

Thank you, Elizabeth, for sharing your kind words. We’re so glad to hear that Crystal’s patience and professionalism made a difference for you, and we truly appreciate your recognition of Janet as well. It’s wonderful to know that our team was able to make things easy and comfortable for you. Your feedback means a lot to us.

Response from EverymedsJan 9, 2026

Thank you, Vivian, for taking the time to share your experience. We’re so pleased to hear that Sara was able to address your concerns with professionalism and empathy. Your feedback means a great deal to us, and we’re proud to know that our team delivered the level of customer service you deserve. We’ll be sure to share your kind words with Sara.

Response from EverymedsJan 8, 2026

Thank you so much, Brian, for sharing your kind words. We’re delighted to hear that your transition with Every meds was smooth and that you’ve achieved your goals. Your trust means a lot to us, and we’re proud to have been part of your journey.

Response from EverymedsJan 6, 2026

Hi Ron, Thank you for letting us know about your recent experience with using the pen. We’re sorry to hear you initially had some difficulty getting instructions, but we’re very glad that Tyler was able to support you. It’s wonderful to hear that she not only directed you to a helpful video but also stayed with you until you had watched it and felt confident with no further questions. We truly appreciate your feedback and will make sure Tyler and the team know the positive impact she had. We’re committed to ensuring you feel supported every step of the way. Please don’t hesitate to reach out if you need any additional assistance—we’re here to help.