Curtis
Very good, until recently
I have been enjoying Everymeds and everything has run smoothly, until now. Everymeds auto charges the card you have on file every 25 days. When I reached out to them to reschedule my payment to a few days later, they emailed me and told me this: “However, please note that refills are currently on pause due to an update in how the treatment is being provided. We will contact you with further information within 72 business hours. If you have any other questions or need assistance, please let us know, we’re here to help!” That’s incredibly vague and makes me feel like I did something wrong. And 72 business hours, (9 business days) from the time they sent this message is January 8. I run out of my pen doses on the 4th, which means a lapse in treatment while they figure out what’s going on and even if I’m still eligible. I’m looking elsewhere for my tirzepatide, unfortunately. Everymeds has been good to me, but the vagueness and having to wait that long for them to figure things out just don’t sit well with me, and that’s truly concerning.
Response from EverymedsDec 29, 2025
Dear Curtis, Thank you for sharing your experience and for being a valued patient with EveryMeds. We’re glad to hear that things have run smoothly for you until now, and we sincerely apologize for the frustration caused by the recent pause in refills and the communication you received.The pause is due to an update in how treatment is being provided, and we understand that the message you received may have felt vague. Please know this is not a reflection on you or your eligibility—it is a temporary adjustment while we work with our suppliers and clinical team to ensure the safest and most reliable treatment process. We recognize that the timing is difficult, especially with your doses running out before the stated follow up window. We are actively working to shorten this timeframe and will provide clearer updates as soon as possible. Our goal is to minimize any lapse in treatment and to keep patients informed with transparent communication. We truly appreciate your patience and trust, and we are committed to resolving this quickly. Your feedback helps us improve, and we will continue to keep you updated as soon as new information is available.



