Eversource EnergyReviews of eversource.com

No assistance from anyone. Callbacks don't occur. Account information is impossible to find.

I would give less than 1 star. I'm a new customer. I can't see my bill without a 4 digit ID number (supposed to be my license), that was obviously never added to my account. I've tried to call multiple times and Eversource always gives me a minimum 45 minute wait time... MINIMUM. There is no email address, no way to speak to a human being, and no way to get into my account, it is infuriating. I can still pay by phone, but I cannot see the bill to make sure it looks right. Criminal negligence, non-existent customer service.

Waited an hour, requested a callback, and another hour later (so now two hours), I got a voicemail, BUT NO CALL.

Horrible! Can’t reach a human being no matter how long you wait. You make so much money, invest some of it to hire customer service. Greedy companies are getting greedier

Scammers will hold your $500 deposit even after you pay them their inflated monopolized rates for over a year.

Customer (non) service line was useless. All I needed was for someone to explain my bill and check that my Solar production had been properly credited. The customer service rep could do nothing, but transferred me to hold with the renewables dept. There I got a recorded message and estimated 2 day wait for a response call. All I needed was a knowledgeable person who could explain my bill; all I got was the runaround. And.... the promissed quality followup on my original call never came, so this is the only way I can provide feedback for such poor service.

I have never felt like I wanted to end my life over a phone call.. The call started at 3pm and now is 6pm and still haven't spoke with the right person about my needs and wants.. No wait the 1st call was put on on July 10th and today is July 11th I was told I had to get a lease agreement so I did and then my power would be restored and I also made it very clear that we had family and my great grandmother was here with oxygen and they had NO sympathy at all.. she's on vacation and now she must spend it in the hospital so therefore this is a lawsuit a very big deal. I'm not happy at all with this company everyone there are incompetent FUCKN' ASSHOLES And they expect us to pay a 10 dollar move in few OH HELL NO You may stuff the 10 bucks up your ASS

This company should be shut down they want to charge 256 for a fridge and a tv no light on living in darkness moved the hell out of shit whole ct my light bill now 74 dollerlers in a 1400 square foot home with all the lights on they never gave me a bill they sent it to a collection agency witch damage my credit and lowered it by 25 points you got a big lawsuit coming you're going learn hows it like to live like shit