Barbara R.
Unnecessary and frustrating billing errors
The frustration that I feel towards this gas company is so unnecessary. The last bill said we owed $288 for 4 days of gas service with a thermostat locked in at 62 degrees. I called and explained the error which they quickly acknowledged and said to check back tomorrow and you should have your fixed bill. Well it's been a few days and still no fixed bill. Now asking for a week to fix it. But this is not the first mistake they've made with billing. A few months prior it took him 3 weeks to put the meter reading and the amount of a bill on the website. By then, the next month's bill was due. So frustrating. It took several weeks for them to fix it. Something is off with their billing department. Eversource, you are a large company with a lot of resources. please fix your problems. It's very frustrating. Most of the time the customer service reps are very courteous and helpful.