Eversource EnergyReviews of eversource.com

Good service even in bad conditions.

WORSSSSSSTTTTTTT CUSTOMER SERVICE!!!!!!! IT SAYS THE WAITING TIME IS 1 HOUR, ALMOST 2 HOURS HAVE GONE BY STILL NO REPRESENTATIVE!!1 FIX YOUR SERVICE!

I just received my gas bill and it is out of control. This is not acceptable. How are people suppossed to afford the massive increase we are seeing. How much bonus did the CEO receive this year?

Price gouging at its finest.. really scummy company. Shitty service charge you for everything. Scumbags for real. Profit profit profit... your company sucks

If I could give minus number I would. I called because I got a letter in the mail saying I had a past due? I had processed payment with the last customer service person I talked with because I was not receiving any bills in the mail?. No reason why I was not being billed? Ok move on. Can I get my bills mailed, OK. Month goes by no bill? Now I get a letter pasted due. Why? No mailing of invoice but I do get past due. Called Eversouce on the number given in the letter, 6 minute wait just to get someone that can not help, Kevin, he takes credit card info? But then says he can't help? Letter gives the phone number to call. Why can't the people who I am told to call help? Worst customer service 1.3 stars, they get that because you have to give one star to write a review.

We were given a mailed letter about a repair that included my address. My electric would be shut off from 7?8? To 3 pm. I called to check on that date and it was confirmed the work would be done. Most of the day we by with no lose of power . I called only to be told it would now be done the next day after I waited all day. The excuse they could not get enough workers for the job. My remark was what?? You don’t have enough workers ?? Today is the reschedule and once again 3 hours have gone by with no electric shut off.. I am now waiting for a call back! Why is there no other choice but Eversource in parts of Conn??

I have been calling for over a month for a street light out right in front of my home and the next house down. It is Pitch black on half our street. Have pictures of my car parked right outside in front of my home and you can not see the car because of how dark it is.

The power to our house partially went out. I reported the outage online. My husband identified the problem as a wire coming from their green box in our yard. The rep that called continued to ask questions that could not be answered by a customer and my husband got a little frustrated with her ( it really was nothing more than, that’s not my job). When we looked online there was a restoration estimate for 12:45. At 2:00 I called eversource and explained that I’d reported an outage in the morning and she told me it had been canceled! I get that customers can be pains in the ass but if you can’t handle customers, don’t get a job in customer service. The 2nd rep was very professional and the crew showed up within 30 minutes. This negative review is for that first rep only. Unfortunately, the company will probably never know who it was and there’s no way it’s her first time being petty!