EverlaneReviews of everlane.com

I purchased a $180 sweater that was defective and after trying multiple times to reach out to the company they finally responded and rectified the situation. I have changed my two stars to four stars. Thank you to the customer service rep, Rachel, who handled this for me!

ZERO STARS!

Ordered an item which was on sale, delivery to Ireland and while the delivery was a little slower than usual I got the item as described before Christmas. Size is perfect, quality is perfect. Would definitely buy again eventhough there are a lot of negative reviews.

Ordered a sweater 3.5 weeks before Christmas. It never arrived and each time I emailed them about it they told me it was arriving the next day, they would tell me they talked with the delivery company and that they promised it would arrive, this happened every single day, it would say misfiled, delayed , lost for 30 days it continued without resolution by the company who by the way charged me on day one that ordered it. This company has zero customer service and has no intention of making things right. We have had to dispute the charge for the item to get our money back. This company needs to be investigated for improper ethical business practices! Poorly run and a big scam

I am really disappointed in the customer service from Everlane. I ordered 3 items, two were fantastic, but one was listed with the incorrect materials on their website. I’ve been actively trying to avoid clothes with plastics in, when it arrived I was surprised to find it contained nylon, cross checked it with the materials on the website to be sure and saw no mention of nylon, so I took a screenshot and contacted customer support. I would have happily kept the item if it didn’t contain plastic fabrics. Their customer support refused the refund, updated the copy on their site with the correct materials which is good for future customers but used the updated copy to tell me I hadn’t read the site properly. I sent the screenshot of how it was before they updated it, and told them they would be able to see it in their website edit history. My email was ignored and they said because it was final sale there was nothing they could do. Incredibly disappointed as I thought I was buying from a brand that markets itself as ethical, I was so excited to shop here again because I loved the other non plastic items I purchased but after this appalling service I can’t trust them with my money if they were to falsely advertise products on their website again in the future.

Worst online shopping experience with delayed shipping and a sneaky charge. Delayed delivery which they blamed on UPS. However the UPS scan history shows UPS wasn’t given the package for 8 days since the label was made. Two emails and 2 chats with no resolution. Once my package arrived I noticed an unfamiliar charge for $60.63 for PackageProtect. I had not ordered this and had no idea what it was. The person in chat said “ PackageProtect steps once the package is deemed lost, where they provide an appropriate refund or replacement.” What?!?! I was refunded the $60.63, but never got an explanation why I was charged when I never purchase PackageProtect. If I hadn’t gone over my receipt, this mystery charge would have remained undetected. Because of the overcharge and delayed shipment (w/no communication in their end), I asked them to accept returns on two items that were FINAL SALE. They refused to take responsibility for any of these mistakes and said I could only receive a credit for FINAL SALE. The problem is I never want to shop with Everlane again. I made a large order of over 10 items, and just because I am so disgusted with their lack of transparency and customer service, I’ve decided to not try anything and return it all. Honestly THE WORST online shopping experience I have ever had. I am honestly shook because I was under the impression Everlane was a quality brand. But, they appear to be a company that has REAL SERIOUS internal issues based on my customer experience. Really questionable business practices here…wow.

Just a disaster with shipping from this company - weeks after ordering and no movement on my order. Their Customer Service is useless and provides excuses or blames others. Best to order elsewhere.

Deceitful company with slow CS response! I ordered an item in early Nov, and still had not received it in mid-Dec. After multiple chasers, Everlane finally agreed to process a refund within 5 business days. After 5 business days, I still haven’t received any refund, and instead received a notification from PayPal (I used PayPal for payment) that Everlane proposed to refund a partial amount only instead of the full amount of the amount I paid. This is utterly unacceptable and deceitful! It has been a nightmare ordering from Everlane and I would recommend anyone who cherish their time and money stay away from such a poorly operated company with no integrity