EverlaneReviews of everlane.com

Updated from one star to three. After my initial review with one star Rachel from Everlane reached out to me and offered a refund of my shirts. I returned them and received my refund. I ordered two of The Must-Have Shirts in Butterlite. Love the shirt, great fit, nice fabric but the buttons come unbuttoned constantly. Both shirts the exact same issue. The shirt is not tight but very loose fitting and comes unbuttoned constantly. I have sent emails and pictures and they said this is typical wear and tear. I was offered 20% off discount. (No thanks if this is typical wear and tear) Then they offered me a $25 gift certificate if I wanted to take my shirts somewhere to be repaired. Disappointing quality and more disappointing customer service. Should be zero stars!

Bought from UK and there was no indication that items would be shipped from USA. Took a long time to arrive and is very obviously awful for carbon footprint. Bought premium weight t shirts. The quality is dreadful. Extremely thin and transparent. Gutted as I'd read good reviews on Reddit.

They do not offer a phone number. Just an AI chat which is inefficient and not helpful. You would think that a company that charges for shipping under $125 and rarely has meaningful discounts that you could at the VERY LEAST receive phone support. I had a gift card that I was gifted. Otherwise, never shopping here again. I'll be happy to watch them go out of business.

I placed my first order with Everlane UK for three items — two pairs of jeans (one of which was a sale item) and a pair of leather boots. The total order came to just over £300, which I paid using Klarna Pay Later as I had not ordered from this retailer before. The items arrived promptly, however I was disappointed with the quality. The leather boots looked and felt poor quality for the price, and the sizing of both pairs of jeans was inconsistent and unusual. I initiated a return through Everlane’s returns portal. At this point I discovered that the sale jeans were marked as non-returnable. This was not clearly highlighted to me at the point of purchase. As the items were purchased online (without the opportunity to inspect quality or fit beforehand), I returned all three items together and emailed Everlane explaining that I was returning the sale jeans as well due to quality and sizing concerns. Using Everlane’s return process, I sent the parcel back and have confirmation from the delivery company that Everlane accepted the return on 29 December 2025. Since then: • I have received no acknowledgement that my return was received. • I have received no refund. • None of my multiple emails to customer service have been answered. Mid February 2026, I was contacted by Klarna to say Everlane had rejected the return and requested full payment of £322. I am now having to raise a formal dispute via Klarna. What concerns me most is not simply the dispute over the sale item, but that the two full-price items (which were clearly eligible for return under their policy) have not been processed or refunded either. Everlane has not responded to me directly at any stage. I would have been willing to discuss the sale item separately and reach a reasonable solution. However, the complete lack of communication and failure to process the other returned items is unacceptable. Based on my experience, I cannot recommend ordering from Everlane UK. Update: Coincidentally, after posting my review Rachel from Everlane reached out to me and issued a full refund and requested that I update my review. I’m pleased to have my £322 back, however disappointed that it took me posting multiple reviews both on trust pilot and Everlanes own website to get any acknowledgement and response from the company. I still cannot recommend anyone to buy from Everlane.

I’ve purchased a lot from everlane over the years (Canada). But lately, sizing is hit or miss, quality is a mixed bag. My last order however, has not shipped or even processed in over 2 weeks. They’ve essentially thefted my my money. I’m going to reconsider ordering from everlane in future. If I can’t even trust them to fulfill or ship an order, what’s the point of shopping on their site ??!

I had previously bought the original cheeky jean at a thrift store and loved it so much I bought another pair from the website, same size, same jean, different color. So disappointed in the second pair, the material quality feels so low and thin. It's really baggy through the thighs and butt (unlike the initial pair which is perfect). The cuffs are also wider which I don't like and don't reflect the pictures online. Overall really disappointed.

They do not explain or make clear that there are no returns on sale items. They refused to accept a return and advised that I could resell it. The sizing was not correct and item did not fit. They did not answer my first email and you can only communicate through the chat it or an agent that sounds like the chatbot. It really is awful customer service.

I had a pair of Cheeky jeans that lasted me from 19-25 and it was one of my favorite trousers. When it ripped, I just bought another pair right away, and they got very stretched very quickly. I bought a pair of the Gardener pants at the same time, and these ones look great, so I was not sure if I got a defective pair, or the Cheeky jeans just changed the composition for the worse. Anyway, I'm happy to say Everlane refunded the purchase, and that I hope to have better luck with the jeans in the future.