Customer
5 Months is Too Long
We ordered an office credenza and mobile file cabinet and it took nearly 5 months to receive the order while having paid upon placing the order. Worse yet, the first credenza we received was damaged and had to be sent back. The really difficult situation with all of this was I had to make the calls to get updated status on the shipments.
Response from Eurway.comOct 8, 2016
I'm very sorry you experienced a delay of this magnitude. By way of explanation, the U.S. importer of your office furniture had delivery issues from its overseas vendor. But, we were never properly updated with accurate arrival information from the importer so that we could inform our customers. We later found out that the importer had serious cash flow problems which prevented it from paying the manufacturer on a timely basis. In the meantime, the importer has recently declared bankruptcy and is in receivership. We went to great lengths to get as many customers their products as possible, and we're happy that you ultimately received your furniture.


