Eurway.comReviews of eurway.com

I do enjoy the three products I purchased from Eurway. The Walnut should match well with my desk when it gets here. The products look soundly built and the assembly was not a major thing to complete. Deliver is my biggest complaint. Every delivery I have had from a furniture company with the size and weight of the items I ordered, have had white glove service delivering and installing the items in the house. I did recognize you did not have this option and think you should look into having this option, even at a cost. My delivery guy stated I had to remove them from his truck and get them in my house on my own. The two filing cabinets and the bookcase each were extremely heavy and cumbersome boxes. He was absolutely unwilling to help in anyway, except to help lift them off the truck, only with my help. I even informed him I had back surgery in June and was not suppose to be lifting and would even tip him generously for any help, but he refused. I also could not get help here in time so I did it all on my own causing me great pain for a few days. I did go back to the delivery email and see the disclaimer about this, but it was never stated to me when they called to schedule delivery, nor was it in any information when paying for it online. I feel this delivery system is extremely careless to the customer, and I am sure their are some customers that have no way of being able to do what I did with my delivery. This makes me seriously question ever buying from Eurway again. As much as I am satisfied with the product, the delivery means outweighed the overall service process. If you plan to continue that type of failed delivery system you should have a large red disclaimer before someone makes the purchase, or get with what most furniture companies are doing and provide a quality service of deliver into the house, and hopefully installation even at a cost. If you need to contact me to discuss further I am happy to, but at this time I am not recommending Eurway because of the delivery method and terms and the disrespect by the driver bearing no empathy at all.

I ordered several thousand dollars worth of products form Eurway for my small business office. Overall the quality of the products are great. However, I neither received an email from Eurway that the order was in transit, nor a call from a delivery driver to schedule the order. These are two items that Eurway communicated to me via email after I placed my order. When the order showed up out of the blue, I only had secretarial staff at the office. My staff was advised by the delivery driver that the order was dropped on the sidewalk on Friday, and they were presented with a slip to sign. I deducted one star for the lack of communication and doing what they promised. Then I am deducting yet another star for kindly giving this feedback to Eurway customer service, to which they shirked off and ignored the feedback. So overall, great products. Just know that the communication you receive from Eurway AFTER you place your order is nonexistent. They go dark on you after getting your money. Because of this I ordered my remaining few pieces from another company.

Placed the order in Feb. each month I was told it would be in the next month. Finally arrived in September. Otherwise very happy with the product when it did arrive.

Item was as advertised, but their customer service was not good. I wouldn't buy from them again.

Ordered 3 bar stools in cream color. Was sent to black, and one cream. Was given RA number to return in original packing but not until talking to manager at customer service. Had to go out and buy ones as guests were coming to town. Then when I sent the 3 per instructions back to you, one was sent back to me somehow. Had to go through the whole RA process for this one random stool that was sent back to me, and ended up having to carry (and it's heavy) to fed ex. Additionally, I had ordered a desk chair, and after we put it together we realized it has a tiny chip out of the acrylic seat. After the above hassle we didn't even bother to return the office chair even though it is flawed. Will never order from Eurway again! I am only giving it 3 stars because the manager was very understanding and helpful.

Had purchased eurway before, I was satisfied. My recent purchase is not the quality I was expected and have been used to.

The adjustable standing desk looks great, but when trying to adjust up and down, the mechanism sticks and does not move smoothly, particularly when trying to adjust it down.

The chairs I ordered came right away and they were great. The table on the other hand was back ordered and although the website said mid to late December, they didn't come until January. As this was for a client, it did not make it to the opening on time and it was the only piece of furniture for the entire area to not be there.