Stephanie
Great customer service
I had an issue with the ice machine I purchase on Amazon. I reached out to Euhomy and the customer service was great. I was sent a replacement unit very quickly. Very good to deal with and I love the product.

The World's Best Portable Ice Maker.
euhomy.com (euhomy.com) has 244 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Excellent

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Excellent
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244 approved reviews, newest moderated first
Stephanie
I had an issue with the ice machine I purchase on Amazon. I reached out to Euhomy and the customer service was great. I was sent a replacement unit very quickly. Very good to deal with and I love the product.
Grace S.
Love this little machine! It produces darling little nuggets of ice quickly and efficiently!
Olivia B.
my machine broke after only having it for a few months and they so kindly replaced it after discussing what was wrong with the support team. they respond in a timely manner and are very nice!
John V.
The machine didn't work when I got it. It's taken a full week to to troubleshoot it. And I still haven't been shipped a replacement.
Response from euhomy.comAug 28, 2026
Dear John Verzi, We are truly sorry to hear this news. We completely understand your disappointment. Please rest assured that our unit comes with a one-year warranty. We would be happy to assist you in resolving this issue. Kindly contact our customer support team directly at: [email protected] and our team will work with you to find a solution. We appreciate your patience and hope to resolve this matter to your satisfaction. Euhomy Support Team
Andy R.
This ice machine I purchased so far works fantastic. No complaints
Valued C.
The units are working well. Easy to use and they work. I had a problem with connecting to the phone app, called customer service, gave me a case number and after trying to set it up with the rep he advised he needed to get more technical people involved. Never heard back,
Edward P.
System deliveries ice just as advertised. I have it set on thickness 4 and it delivers all we need. As far as the sound. A little more than dishwasher. But system pauses when basket is full. I turn it on when having my morning coffee and off around 6 PM No strange noises. At 2 weeks it delivers ice a advertised.
GOLDY W.
I am highly satisfied with the Sapphire Crystal Clear Ice Cube Machine; however, I have noted that its production rate is approximately three cubes every hour and forty minutes.