EufymakeReviews of eufymake.com

Response from EufymakeOct 12, 2026

Thank you for setting this out in such detail — and for acknowledging what the machine does well even while listing everything that has gone wrong. That lets us respond to specifics rather than generalities. There's a clear deadlock in your case, and breaking it is the first thing we need to do: You can't provide what support has been asking for. Your printer no longer connects to wifi or wired LAN, so you can't generate new logs, test prints or examples — and the earlier test prints were disposed of before our reply reached you. Asking you for evidence you cannot produce isn't a reasonable request, and it's not how this should have been handled. We'll work with what you have: the photos you took earlier and the sequence you've already described. Please don't feel you need to reconstruct anything you've already thrown away. The network fault comes first. Until the printer connects, nothing downstream can be diagnosed properly — including the printhead and the calibration. We'd like someone to work through the connectivity fault with you directly in a single session, rather than a step per email. The calibration blockage. Registration marks that won't print for camera calibration are a separate issue from the network fault, and we don't want you repeating factory resets to chase it. Each one costs you ink, and you're right that this adds up fast. Your Kickstarter experience. Shipping delays, then ink shortages, then backup ink arriving with under eight months of shelf life when you'd reasonably expected a year — that's a poor return for someone who committed before the product existed. Ink sets and maintenance parts continuing to go on backorder isn't something we'll explain away. We're passing this back internally, and we'd like to look at what can be done specifically about the backup ink you bought at launch. On response times. You're right that 2-3 days per email, across several rounds, turns a fixable problem into weeks of downtime. Your point about support capacity is noted and has been passed on. Please email [email protected] with your serial number and order details, referencing this review. We'll assign your case to a senior member of the team who will pick it up from what you've already told us rather than asking you to start over. You backed this product early. You shouldn't have had to work this hard to get it running. The eufyMake Team

Response from EufymakeOct 12, 2026

We're sorry. Being asked to work through a long series of steps just to establish that a part has failed — and then waiting on the replacement — is a frustrating way to be treated. We don't want you repeating ground you've already covered. Please email us at [email protected] with your serial number and order details, referencing this review, and we'll assign your case to a senior member of the team who will pick it up from what you've already submitted rather than starting the process over. They'll also confirm where your printhead stands on coverage and give you a clear timescale, so you're not left without an answer. Your feedback on material pricing and ink shelf life has been passed back to the relevant teams — the cost of keeping these machines running is something we need to keep looking at, and reviews like yours are part of how that gets raised internally. We're sorry we've let you down on the service side. The eufyMake Team

Response from EufymakeOct 12, 2026

We're very sorry. Three months of downtime for a small business, with a fault that appears fixed and then returns — that's not a support experience we're willing to defend, and we understand why it has cost you confidence in us. Repeating the same troubleshooting cycle isn't going to help you, so we won't ask you to. Please email us at [email protected] with your serial number, order details and your existing ticket numbers, referencing this review, and we'll escalate your case to a senior member of our team. They'll review the full history of what's already been tried and come back to you with a definitive way forward and a clear timescale, rather than another round of tests. We're sorry for what these three months have cost your business. We'd like the opportunity to resolve this properly. The eufyMake Team

Response from EufymakeOct 12, 2026

We're sorry. Being handed a coupon code and then finding the ink sets perpetually out of stock means you were given something you can't actually use — that's not something we want to leave as it is. Please email us at [email protected] with your order details and the coupon code, and we'll make sure it's honoured — either when stock returns, or by replacing it with something you can use now. On availability more generally: ink sets and maintenance parts going in and out of stock is a real problem, and we won't pretend otherwise. As the single source for these consumables, the responsibility for keeping them available sits entirely with us, and when we get forecasting wrong there's nowhere else for you to turn. On your wider concern — that the issues being reported should have been resolved before the product reached customers — we take that seriously, and it's being fed back internally alongside the other reviews raising it. We're sorry for the disruption this has caused. The eufyMake Team