EufymakeReviews of eufymake.com

Response from EufymakeOct 12, 2026

We're sorry to bring you this inconvenience. We'd also like to explain the supply situation honestly rather than leave it vague. Our UV inks are formulated and calibrated specifically for these machines, which means they aren't something third-party retailers can stock or manufacture independently. We understand that this puts the whole responsibility for availability on us — and when we get stock levels wrong, as we have here, there's nowhere else for you to turn. That's not a defence, it's the reason we take white ink availability so seriously. Please email us at [email protected] with your printer's serial number and the specific ink SKUs you need. We'll check current stock and your order, give you a real restock date rather than an open-ended wait, and look at what we can do to prioritise your supply so your machine isn't sitting idle. We're sorry you've been left with a machine you can't run. The eufyMake Team

Response from EufymakeOct 12, 2026

We're sorry. We know that when your first machine failed we arranged a replacement, and we also know that this didn't resolve things — the new printer arrived with ink problems, no ink was supplied with it, and you were then offered more deep cleans after deep cleans had already failed. We'd like to pick this up properly. Please email us at [email protected] with your serial numbers for both machines, your order details and your ticket numbers, referencing this review. We'll assign your case to a senior member of our team who will review the whole history — both machines and what your ink was consumed on during troubleshooting — and come back to you with a resolution that reflects all of it, rather than treating each step as a separate issue. We're sorry for how long this has taken and for the ink you've used up along the way. The eufyMake Team

Response from EufymakeOct 12, 2026

We're sorry — and you've identified the real issue precisely: if our machines only work with our ink, then keeping that ink in stock is entirely our responsibility. When it's out of stock, you have nowhere else to go, and your machine simply stops. That's not something we can put down to anything other than our own planning. On pricing, we hear you. The cost of ink, filters and maintenance parts adds up to a significant ongoing spend on top of the machine itself, and we won't argue that it doesn't. Feedback like yours — including on shelf life and consumable costs — has been passed back to the teams responsible for pricing and product planning. For the immediate problem: please email us at [email protected] with your printer's serial number and the specific items that are out of stock. We'll check availability, give you a real restock date, and see what we can do to get you running again as quickly as possible. Your point about supporting customers by keeping inks available is fair, and it's exactly what we need to be better at. The eufyMake Team

Response from EufymakeOct 12, 2026

We're sorry — hearing that you don't trust us isn't something we want to leave unaddressed. On support, we're sorry you came away feeling we weren't willing to help. We don't have enough detail here to see what happened in your case, and we'd rather check that properly than respond in general terms. If you're willing to give us the chance, please email [email protected] with your order number and the serial number of your printer, and we'll review your history and come back to you on what we can do. If you'd rather not, we understand — but we'd be sorry to leave things here without having tried. The eufyMake Team