EufymakeReviews of eufymake.com

Response from EufymakeOct 12, 2026

Thank you for sharing your experience, and we're sorry for the number of issues you've had to work through — the long wait for delivery, expired ink cartridges, a filter and a scraper replacement, and now the smudging and curing problems. That's a lot to deal with before a machine simply runs reliably. We'd like to help in two steps. First, a proper diagnosis — free of charge. Smudging and poor curing are not always caused by the printhead. They can often be traced to UV curing settings, a blocked or under-purged ink channel, or the condition of the ink itself, and several of these can be resolved without any parts cost at all. Our support team can walk you through the relevant test patterns step by step before anything is replaced. Second, on the printhead. Once the cause is confirmed, we'll review your purchase date and what coverage applies to your account — including any eufyMake Care plan — and set out clearly what is covered and what your options are, so you're not left guessing. Please email us at [email protected] with your printer's serial number, your order details and a short video of the smudging, and reference this review so we can prioritise your case. We're sorry it has taken this many steps to get here — let us make the next one a straightforward one. The eufyMake Team

Response from EufymakeOct 12, 2026

We're sorry — running out of ink and maintenance parts means your machine stops, and there's nowhere else you can turn for them. We're not going to explain that away. Please email us at [email protected] with your printer's serial number and the specific items you're waiting on. We'll check current stock, give you a real restock date rather than an open-ended wait, and see what we can do to prioritise your supply in the meantime. Your point is well taken, and it's been passed back to the team responsible for supply planning. The eufyMake Team

Response from EufymakeOct 12, 2026

We're very sorry — this is not the experience we want anyone to have with our product or our support team. A printhead failing after three months, and then being physically stuck, is a genuine problem on our side to help you solve. We'd like to make this right. A member of our senior support team will work with you directly, in real time if that's easier, to get the stuck printhead out safely — and we'll review your purchase date and coverage properly so you know exactly where you stand. Please email us at [email protected] with your serial number and order details, and reference this review. We'll treat your case as a priority. We're sorry we let you down. The eufyMake Team

Response from EufymakeOct 12, 2026

Thank you for setting this out clearly, and for being fair about what the machine does well alongside what it doesn't. The cost question you raise deserves a direct answer rather than a defensive one. On the printhead. At just under six months, yours falls outside the standard warranty period on printheads, which are classified as consumable parts. Before we leave it there, though, we'd like to check two things properly: whether you have an eufyMake Care plan in place, which would cover a replacement printhead within its service period, and what your machine's logs actually show — ink usage, cleaning cycle frequency, and how the printhead has degraded over that time. On challenge coin accuracy. This is a separate problem from the printhead, and it's one we'd genuinely like to help with. Small, dense, high-detail work on metal is demanding, and if registration is off even with jigs and zero point mode, there's a specific cause to find rather than a limitation to accept. Our team can review your settings and media setup with you — this doesn't require any parts or spend. On the wider cost question. The point that consumables add up to a significant ongoing cost is fair, and we're not going to argue with it. Your feedback — including the shelf life on ink, filters and scrapers, and the cost of keeping the machine running — has been passed back internally. Please email us at [email protected] with your printer's serial number and order details, referencing this review. We'll review your coverage and your logs, and come back to you with a straight answer on the printhead, plus practical help on the coin accuracy. We'd be sorry to lose you over something we haven't yet had the chance to look at properly. The eufyMake Team

Response from EufymakeOct 12, 2026

We're sorry your experience with the E1 has been this negative — that's clearly not what we want for anyone. We'd like to look into what went wrong properly, but we don't have enough detail here to do that. If you're willing, please email us at [email protected] with your order number and the serial number of your printer, along with a description of the issues you've run into (photos or a short video help a great deal). We'll assign your case to a senior member of our team and follow up directly. Whether it's a hardware fault, a software issue, or the way our support handled your case, we'd like the chance to understand it and put it right. The eufyMake Team

Response from EufymakeOct 12, 2026

Thank you for your feedback regarding the issues with your printer, and for letting us know about the confusion during your communications with our after-sales team. We're sorry for the poor experience this has caused. We will be reviewing the issues you've raised internally as a priority, and we'd like to work towards a resolution you're satisfied with. Please get in touch with us at [email protected] — we'll continue working on this with you until it's resolved. The eufyMake Team