EufymakeReviews of eufymake.com

there's not allways stock to buy and cartridges expire too soon

I had an issue where the desktop app (on a Mac mini) would not let me 'publish' a series of projects. It seemed the software was going back and forth between the old form and way to publish, and a newer, streamlined form. After a while, the desktop app (on a Mac mini) stopped communicating with the printer, although my phone app (Pixel phone) kept working. I ended up downloading a fresh copy of the desktop app, and signing in to the new app. It restored my projects and was communicating with my printer.

Customer service. Produce.

The employees are beyond fantastic! Very helpful and polite. Every time that I've call is that way.

Excellent products better than buying them directly with Eufymaker.

I run a small business that depends on my eufyMake E1 UV printer. I also paid $399.99 for eufyMake Care, which promises that once a replacement is approved, a new print head is sent immediately, without waiting to inspect the old one. My print head failed in late September. I opened a ticket the next day and the replacement was approved. Since then: - I have been told "2 to 3 days" on three separate phone calls. None of those dates were met. - Last Friday I was promised a supervisor would contact me that day. No one did. - Today I was told it would ship today with a tracking number and an email confirmation right away. Hours later, nothing. - I asked to speak with a supervisor and was told there is no way to reach one by phone or chat. A friend with the same print head failure, who did not buy eufyMake Care, got his replacement in three days. I paid for the premium plan and have waited almost two weeks. I reopened my shop after being promised a 2 to 3 day turnaround, took paid orders, and have had to refund customers. The front line reps have been polite, and I don't blame them. But the Care plan is sold on fast replacement, and that is not what I received. Ticket ANKER-TNS8890610510 if anyone at eufyMake wants to make this right. Edit1: Will provide updates as I go through this process

Shipping old ink. Print head clogs. They need to tighten up their operation and either fix the issues or set expectations prior to sale.

This purchase was a huge deal for my business and I was nervous since I was a kickstarter backer, but so far if I have a problem and I'm patient everytime the customer service has been very friendly and willing to help me. They give me step by step instruction videos to follow to fix 3 different parts, and when I didn't think that helped they sent a brand new printer which then I did get the OG to work so the new printer got turned around in shipping and sent back but they are totally willing to work with me. Being a small personal business this machine is what is giving me my little bit of income right now and I so love having there customer service that so far has been willing to help me. only complaint I have is it did take a while to get email responses back, I would email during the day and they would respond during the middle of the night so communication to get new parts was a little longer. so patients was huge here.