Black Diamond EquipmentReviews of eu.blackdiamondequipment.com

I placed an order on January 9th (Order EU127232P) from Black Diamond Equipment Europe GmbH, and more than two months later the parcel has still not been delivered. After waiting several weeks without any update, I contacted customer service. During the process I received contradictory information about the location of the parcel. At one point I was told that the package was ready for pickup at a collection point, but when I contacted the courier directly they confirmed that the parcel could not be located and that going there would be pointless. Customer service later informed me that an investigation had been opened with the courier. However, despite multiple follow-ups, I have received no investigation reference number, no clear timeline, and no concrete update on the situation. Given that the parcel has been missing for such a long time, I have now requested a refund instead of a replacement. Unfortunately, communication has been extremely slow, with long delays between responses and no concrete resolution so far. Considering the reputation of the brand, this experience has been very disappointing. I hope the situation will finally be resolved soon.

Ho acquistato uno zaino crag 40 da loro per arrampicata. Fin qui tutto bene, un mio amico ha il modello da 50L e letteralmente il mio pieno sta dentro al suo pieno e avanza ancora spazio. Ho provato a scrivere al servizio clienti senza ricevere risposta, vorrei capire se magari c'è stato un difetto o se effettivamente c'è qualcosa di sbagliato perchè sia sul mio zaino che su quello del mio amico ci sono riportati i valori in litri ( 40,50 ) quindi non può essere un bug nel sito magari. Non saprei, il fatto che non ho ricevuto risposta con questa domanda ma l'ho ricevuta su un reso in passato non fa fare di certo una bella figura. Ho controllato misura e etichetta e credo che ci sia stato un problema di etichettatura nel lotto PO#115102 probabilmente dovrebbe essere un crag 20 che è stato etichettato come crag 40, ora sento il supporto nuovamente e vediamo

A very unpleasant, time consuming and frustrating experience. I would not recommend buying anything online from BD. I am still yet to receive my order. I have had no updates from the shipment provider but have been told it has now been delivered to a shop for me to collect. However without a code/QR code the shop won't hand it over to me. I can't order a replacement from elsewhere because BD haven't offered a refund and it has now meant me spending unwanted amounts of money on hiring gear so that I don't completely waste my ski touring trips. I'm really hoping this gets resolved ASAP. 3 weeks since ordering and I haven't received it.

I ordered and received a Access 2.0 Hoody Product is as described. I'm very happy with the product. Sizing was a problem, but their return process was flawless. Biggest problem was their shipping. On the first order, I paid extra for 2 day expedited shipping. The package arrived 5 days from order. I returned it for sizing and ordered another size. Needing the jacket for an outside event, I paid $120 for 1 day shipping. the package arrived in 5 days. Moral of the story...don't pay premium prices for expedited shipping.

La marque est bien mais le service expédition /livraison est farfelu, j'ai commandé 2 fois le même article, une fois non expedié car non encaissé ??? , une fois retourné et toujours non reçu!

Fast shipment.

Absolute 5 star experience!!! I've owned a BD Headlamp for a while now, I contacted them requesting assistance with replacement parts since my clip on the battery door of the headlamp had broken. I submitted pictures requesting a price for parts. I was informed the parts were no longer available and they offered to make a one time exception and replace the headlamp at no cost. Communication was fast and direct and the replacement arrived very quickly! I already loved Black Diamond headlamps but will definitely point more people toward Black Diamond!

Commande Black Diamond n° EU126889P. Après bientôt 3 semaines d’attente, seule une partie de la commande a été livrée (les peaux). Les skis n’ont jamais été reçus. Numéro de livraison DHL : HL984529128JB. Malgré plusieurs mails envoyés et plus de 15 appels, aucune réponse du service client. Le service téléphonique ne répond pas et les mails restent sans retour depuis plusieurs jours. Situation inacceptable pour une commande payée et confirmée. J’attends une réponse rapide, soit une livraison complète, soit un remboursement.