Eu BillabongReviews of eu.billabong.com

Rückversand für 11 €

Sou há alguns anos cliente on-line da marca em questão e decidi que em virtude das grandes dificuldades que tenho tido nos reembolsos de artigos devolvidos não comprarei nunca mais no site da marca. Ultrapassam sempre o prazo indicado e só após emails e pressão é que cumprem com a sua obrigação. A minha experiência tem uma reincidência em 100% das devoluções que fiz (4 ou 5 devoluções no total), ou seja, nunca correu bem. Devolvi este ultimo artigo dia 09 de Janeiro e hoje, dia 28 de Janeiro acabei efectuar o segundo pedido de esclarecimentos no apoio ao cliente do site em questão.

Wochenlang wurde meine Retoure, die ich auf eigene Kosten zurückgesendet hatte, nicht registiert und somit blieb ich auf fast 700 Euro sitzen. Anrufe, Mails, Nachrichten bei Instagram, alles wurde ignoriert. Ohne den Paypal Käuferschutz hätte ich mein Geld vermutlich bis heute nicht wieder. Nie wieder!

Reklamation nicht akzeptiert Ich liebe die Kleidung von Billabong und habe dort immer viel bestellt. Ein Kleid, das ich nur zweimal getragen und einmal gewaschen habe, ist an einer Stelle kaputt gegangen: Der eingearbeitete Metallbügel hat sich durch den Stoff gebohrt. Ich habe den Artikel daraufhin reklamiert und war natürlich noch in der gesetzlichen Gewährleistungsfrist. Billabong hält sich leider nicht an das geltende Gesetz und akzeptiert die Reklamation nicht. Eigentlich hätte ich einen Anwalt einschalten sollen. Billabong hat mich aber als viel bestellenden Kunden verloren und ich kann nur jedem davon abraten direkt bei Billabong zu kaufen.

J'ai commandé 3 produits,n'en ai reçu qu'un seul. Il serait temps d'actualiser son stock

Auch ich musste die Erfahrung machen, meinem Geld ewig hinterher zu rennen. Nachdem ich die Sachen zurück geschickt habe, ist erstmal wochenlang gar nichts passiert. Erst als ich PayPal eingeschaltet habe, habe ich eine E-Mail bekommen, dass meine Retoure bearbeitet worden ist und ich das Geld innerhalb von 72h zurück erhalten werde. Drei Wochen später immer noch kein Geld zurückbekommen. Erst als ich erneut PayPal Verkäuferschutz eingeschalten habe, habe ich dann das Geld zurück bekommen. Die Sachen sind wirklich schön, aber ich werde dort nie wieder bestellen.

Auch ich habe seit Juni auf mein Geld, aus einer Retoure, gewartet. Der Kundenservice hat nur automatisierte Mails versendet. PayPal erstattet nur bei Nichterhalten der Ware. Ich habe dann via Facebook direkt eine Nachricht (auf Englisch) an Billabong gesendet und mein Anliegen beschrieben und siehe da, habe gleich eine Antwort erhalten und nochmal siehe da, mein Geld wurde zurückerstattet. Also, ich empfehle euch direkt per Messenger über Facebook an Billabong zu wenden. Dennoch werde ich nicht nochmal dort bestellen.

Me and my boyfriend decided to order two different swim shorts from Billabong's portuguese website on August 8th 2022. Both orders arrived within the deadline, but were a bit smaller than expected. So we returned them on September 1st, through the portuguese Mail Service, as instructed on the return label (which didn't match the instructions on the website, which cost us a useless trip to a pick up point... no comments). According to the tracking numbers we got, the items were both returned the very next day. On September 7th, we contacted Billabong through their website, asking about reimbursements. To our surprise, the automatic email response regarding one order was in Spanish, while the one regarding the other order was in English (?!) Both stated the requests had been received and would be answered by their customer service soon. Five more days passed before we got two emails, once again, one in English and another one in Spanish. Both said " they were currently experiencing very high contact volumes and consequently their response time could be delayed" and also asked "to not send them multiple messages, as this would slow down their response time." We found this request quite astonishing, to say the very least. However, considering their FAQs regarding returns stated that, after they received the items, it could take up to 10 working days (apart from weekends and french holidays, since the company is based there) + 3 working days (depending on the banks), we waited a bit more. Those deadlines came and went, and still no answer nor reimbursement. So I decided to check their reviews online (which I hadn't done before, because I thought I was dealing with a reliable brand). Surprise surprise! Terrible reviews and endless cases like ours. So I moved on to learning about my possible next steps. I looked into their Terms and Conditions and they state that: "By using the Sites, you and the Company agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of these Terms of Use or any part of it ("Dispute"), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent to the Company at: Na Pali SAS / Boardriders Europe Attention: Legal Department 162 rue Belharra - 64500 Saint Jean de Luz Or by email at: legal.emea(at)boardriders.com". The Terms and Conditions also say: "You may also address your complaint on the online platform made available by the European Commission at the following address: (TrustPilot doesn't allow links, so I had to edit it out). The European Commission will then transfer the complaint to the relevant national ombudsmen. Following the applicable rules on the mediation, you should have previously addressed the Dispute in writing to Na Pali SAS in order to reach an amicable solution." Parallel to this search, I also called my credit card company and asked them if they could file a complaint for fraud in my name. They said they could, but my credit card would be blocked during the investigation, which could take up to 4 months. So, we now had enough information on what were our options moving forward. However, before taking on any of them, I decided to try an old technique that worked quite well back in my days as a personal assistant. We gathered all the information (dates, numbers, contents and prices of each order; dates and tracking numbers of each return; proof of delivery of both returns; history of emails back and forth) and laid it all out on an email to support(at)billabong.europe.zendesk.com. The title was "Reimburse me or I will take legal action" and the last paragraph was "It's now been XX days since you received my items, and I'm still waiting for my reimbursement. From your side, nothing but silence. So I decided to check your reviews online, and I'm now suspecting fraud. I demand to be both reimbursed and answered to in the next 7 days, or I will be forwarding this matter to both my lawyers and my bank's credit card fraud department." Guess what? Less than 2 days later, we got an email saying the refunds had now been submitted, and two days later, we were refunded. The funniest part? Getting another email from them, asking how satisfied we were with their service. I mean... wow. I hope this extremely long review helps at least some of you to get your money back. I've learned my lesson, and will never again order online before checking the website's reviews, regardless of how famous the brand is. Good luck and STAY AWAY FROM BILLABONG!