Monica J.
Ordered an Ethnik Living Glenn towel…
Ordered an Ethnik Living Glenn towel bar in October. Never received an order confirmation and had to reach out just to confirm they had my order. Was told 6–8 weeks delivery (not clearly communicated at purchase). After 8 weeks passed with no updates, I contacted them again and was told mid-January. January passed — nothing. Then the estimate was pushed to mid-February. Each delay was only communicated after I chased them. No proactive updates, no shipment, no tracking — just shifting timelines. When I finally asked to cancel, they offered a discount if I waited longer. I declined and requested a refund. Delays happen, but poor communication and broken promises are unacceptable — especially for an expensive, “designer” product. Would not order again.

