Ethnik LivingReviews of ethnikliving.com

The customer service team at Ethnik Living was so great in helping me with a replacement for my mirror that arrived damaged. Quick response to my inquiry for getting a new one and just overall, pleasant to work with. And on top of the service…the product is high quality and gorgeous! I will look forward to more interactions and purchases in the future. Thank you!!!

This is my second review. I initially thought I had been scammed due to the long delay and hearing nothing about delivery status but after two months my towel rail arrived, and prior to delivery I did receive an email assuring me it was coming, so I have adjusted my review to 4/5 stars.

Customer service is very responsive and bends over backwards to accommodate requests. As a trade professional, that is critical. I have used their product many times - there has never been a problem with quality or damage. I highly recommend!

I spent close to $200 on this candle, and unfortunately, I cannot recommend it. First, the candle is advertised as white, but it is actually much more of an off-white/cream color, which was disappointing right out of the box. The bigger issue, however, is the way it burns. It burns incredibly quickly and drips an excessive amount of wax. I’ve never had a candle drip wax like this one does. You can only burn it for about 30 minutes if you’re using a tray with a shorter lip, because the wax quickly runs over the sides. If you want to burn it longer, you need to put it in a dish with a lip that is several inches high—which then completely takes away from the look and design of the candle. For something that costs close to $200, I expect much better design, performance, and quality. Unfortunately, this feels like a very poorly designed product that is nowhere near worth the price. I was also disappointed with the customer service experience. I would have expected a company selling a luxury-priced product to be more interested in listening to the customer and trying to make things right. Instead, the experience left me feeling as though the priority was simply making the sale. Whatever you do, I would strongly recommend skipping The Hall of the Mountain Candle. It is far too expensive for what you actually receive and customer service is not about its clients.

Terrible customer service. They will not ever go above and beyond for you. They will not make an exception.

Great product. Great customer service!!

Amazing mirror! Best service and communication. Thank you

I ordered two items - a mirror and a towel bar. I love my mirror. It is great quality and beautiful. I needed to return the towel bar. Unfortunately, I had a very nuanced issue with the towel bar return. The customer service team worked with me on the return in a very professional and helpful way. My issue was resolved to my satisfaction. Based upon this interaction, I would absolutely use this company again in the future.