Ethan AllenReviews of ethanallen.com

We recently purchased a sofa and ottoman from Ethan Allen in Syracuse, NY. It was a wonderful experience! Our salesperson Caroline was professional, knowledgeable, and very focused on our personal taste and style. She went above and beyond to discuss options and never pressured us at all! She even came to our home on delivery day to ensure all went well. The delivery men were meticulous and considerate. They took extra time in bringing in the furniture to ensure knowing would scrape any doorways. Everything was wrapped in plastic which they removed and took with them. Very positive experience from beginning to end. Will be back soon to look at recliners.

I ordered two chairs in January 2022. I was made aware that the delivery time was going to be five to six months because of supply shortages. I was fine with that. However, now I am told my chairs will not be ready to be delivered until December. I have called twice and asked for upper management to call me to see if my order could be expedited as I am having company for Thanksgiving and would like to have some chairs to sit on but no one has called me back. My parents always had Ethan Allen and I used several pieces of furniture that were handed down to me and so I have ordered a dining room set and several sofas over the years but this will be my last order! Not happy with customer service!

I purchased a sofa and love seat from Michael Francis at the Ethan Allen Hilltop location. I had very little experience with furniture shopping. Michael was always patient and helpful. I had a difficult time deciding what I wanted and changed my mind three times. Michael was very knowledgeable about all the furniture and styles and he made my final decision an easy one. He even went the extra mile by coming to my house with two different types of leather since I was torn between two different colors. He was also helpful with assisting me in picking colors for the pillows. He made a stressful situation fun. I felt very comfortable with my final decision. When I got the furniture, I was so excited to see it in person. The leather is very soft and durable. I have gotten so many compliments on my furniture from family and friends. I am beyond pleased with Ethen Allen as a company and highly recommend Michael Francis as a designer. If I ever have to buy furniture again, I will purchase it from Ethan Allen with Michael as the designer. Thanks again Michael!

I ordered chairs August 28 and received an estimated delivery date end of December/ mid January. It's February and the delivery date has moved to May. That's 9 months. The delay, since December, is the fabric but the fabric can't be changed because the chairs are 'in queue'. The order can't be cancelled; there will be no refund. Ethan Allen's customer service is not helpful but they are pretty sure of themselves. They tell me that I have to be patient because, and I quote, 'you signed a contract'.

I purchased $15,000 in bedroom furnishings in January 2021. I was advised that lead times were longer than usual and was prepared to receive my items around April or May 2021. Each time I would go online to check my order status, the estimated delivery of my furniture kept being moved to a later date. The dresser that was supposed to be delivered in April was just delivered last week (I have been living out of rubbermaid totes for 7 months). Now I see that my bed, which was supposed to arrive in May, will not be delivered until the end of October or possibly later. Nevertheless, Ethan Allen continues to represent on its website that the delivery time is 6 months (which is still much longer than I was initially advised). I was deciding between the Beldon bed and a similar bed made by Vanguard. I would have purchased the Vanguard bed instead if I had known the delivery would have been this long. I am incredibly frustrated by this experience.

I purchased a living room set (couch, recliner, entertainment center) in 2017 from your Jacksonville office. I had some damage occur in December 2020 and January 2021. I submitted a claim in February and was denied because it was out of the reporting window. However, it took me TWO weeks to get a hold of someone in order to file said claim, after I was provided the number by one of the Ethan Allen associates and my order #4959705759. After noting the delay, I was later told by your customer service representative and Guardsman that the delay in reporting was my fault and it could have be done online. Guardsman then took 3 weeks to get back to me. If it is critical that reporting be done in a specific time frame, then why is a delay getting back to me acceptable? Specifically, I am having issue with the quality of your products and the guardsman furniture protection you sold. The finish has worn off on the top of the entertainment center and the couch stains/discolors easily. I have filed a complaint with the BBB for guardsman furniture protection you sold me. Not only did they take multiple attempts to respond to the complain and 30 days, they don’t answer the phone, return messages, and you stay on hold for hours. They report these issues and delays to COVID, but I am not afforded the same rights. Refusing coverage during the pandemic to an essential healthcare worker because it is out of the time frame is despicable. I didn’t report it in the appropriate time frame due to working at Cedars Sinai, a 1000 bed trauma center in downtown Los Angeles, during the peak and also didn’t feel comfortable having someone in my home until vaccinated which resulted in delay of reporting. My protection plan provided by Ethan Allen does not have this disclaimer. I emailed Ethan Allen customer service who said they would forward my request for help to the regional team, which I never heard back from. After having to reach out twice, the same customer service representative who initially disregarded my email from the local store called me to inform me that she spoke to Guardsman on my behalf and there was nothing more she or Guardsman can do for me. Not everything is black and white, this is a very fluid situation. Like travel carriers have adjusted their policies to account for things outside of control due to pandemic, exceptions can be made for certain circumstances. NO THANKS HERE TO HEALTHCARE HEROES.

I understand reviews are subjective based on experience. With that said, when you pay retail personnel 100% commission for "design" services, and it's the end of the month...... Let's just say, you might not get the best experience. Fast forward, when you raise your concerns to corporate, which then trickle back down to the retail level you get an instance where feelings are hurt, and the service becomes non-existent, to zero fairly quickly. Advice-If moving to the Charleston area (1st or 2nd + home) there's plenty of other options than Ethan Allen. Do yourself a favor and explore them.

We ordered our custom sofa, and our experience was second to none. First rate product, service, and delivery. The soca even arrived a month earlier than promised. Thank you Ethan Allen, we only will purchase our furniture from you in the future.