Ethan AllenReviews of ethanallen.com

i've been shopping with them for a while, but like there were hidden fees tacked on at checkout which is unacceptable for a company this size. Just a heads up for others.

The, Ethan and Allen location in Shenandoah Texas needs to be revamped in their personnel. The sales person we dealt with was knowledgeable, kind, calm, but had absolutely no authority beyond writing up a ticket. Martin, the sales person told us it would be 4 to 6 weeks. It was over 90 days For products to be completely delivered. We were told if we purchased something and didn’t like it we could return it, but when I would try to cancel one item, which was less than 10% of the total order the manager, who was incredibly unprofessional, refused to allow me to cancel the order, even though They were outside of the oral agreement for delivery. In today’s competitive environment, there are other online retailers like Wayfair and others who can deliver in very short order with similar if not better quality and variety. After 20 years of buying furniture from this location, this family will no longer be purchasing anything from Ethan Allen’s locations. The corporate approach seems like they’re struggling to keep their doors open with this level of customer service. I don’t think we were being unreasonable. We just wanted to cancel one of the pieces which had not been delivered for over 90 days. This company just cost them a lifetime customer for furniture that cost less than $1000 on over a $12,000 order. If it’s going to take longer than 4 to 6 weeks as promised by the sales person and the manager over the phone, they shouldn’t be dismissive or redirect or play delayed tactic games so the order won’t be canceled.

I ordered two chairs in January 2022. I was made aware that the delivery time was going to be five to six months because of supply shortages. I was fine with that. However, now I am told my chairs will not be ready to be delivered until December. I have called twice and asked for upper management to call me to see if my order could be expedited as I am having company for Thanksgiving and would like to have some chairs to sit on but no one has called me back. My parents always had Ethan Allen and I used several pieces of furniture that were handed down to me and so I have ordered a dining room set and several sofas over the years but this will be my last order! Not happy with customer service!

I purchased $15,000 in bedroom furnishings in January 2021. I was advised that lead times were longer than usual and was prepared to receive my items around April or May 2021. Each time I would go online to check my order status, the estimated delivery of my furniture kept being moved to a later date. The dresser that was supposed to be delivered in April was just delivered last week (I have been living out of rubbermaid totes for 7 months). Now I see that my bed, which was supposed to arrive in May, will not be delivered until the end of October or possibly later. Nevertheless, Ethan Allen continues to represent on its website that the delivery time is 6 months (which is still much longer than I was initially advised). I was deciding between the Beldon bed and a similar bed made by Vanguard. I would have purchased the Vanguard bed instead if I had known the delivery would have been this long. I am incredibly frustrated by this experience.