Offers a full spectrum of shipping and supply chain management services.
Estes Express Lines (estes-express.com) has 127 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing127 approved reviews, newest moderated first
Seth C.
I had a shed delivery scheduled for a Thursday and hired a team to assemble the shed on Friday. On Wednesday they tell me they can no longer do Thursday but will deliver on Friday, so I move the team to Saturday. Friday morning comes along and they say they can longer do Friday and will deliver it first thing Saturday. Overall horrible customer experience, avoid working with them if possible
mb
They are the worse delivery company i have ever dealt with!
D Z.
They apparently received a wrong telephone number from the seller of my purchase and after being unable to contact me, didn't inquire any further. Ordered my own on April 3rd. Was able, after a bunch of reaching out on my own, which felt like a second job, to get a tentative delivery date of April 17th. Hopefully they have the correct address. That's a full 2 weeks later, by my math, for a very simple delivery. I would have been better off using the pony express. Terrible company. Rude customer service. Worst online shopping experience I've ever had. Steer clear of this shit company.
Scott W.
This is the worst company I have ever worked with in my entire life. I scheduled 2 deliveries and I waited around and they no showed. Then they delivered my new hot tub cracked. Upon opening the tub, my installation guys said it likely cracked b/c it was delivered on its side. Estes refused to cover the costs of the crane b/c I had them there as I had been waiting for months. At one point, they could not even figure out where the hot tub was in their possession. So ridiculously disorganzied and unprofessional. I highly recommend that you specifically tell anything you order to not be shipped by them.
Christine M.
Where to start? I was buying a machine from someone in WA state (I'm in MA). Having never done this, I called Estes to get assistance. The woman was rude and hung up on me. To my regret, I decided to use Estes anyway. The tracking is abysmal. It's a joke. I kept getting notices that my shipment was delayed. Tracking finally showed that it was in my area. I called on Tuesday to set up the delivery. We agreed on Friday between 9-1. Friday comes around and I have taken the day off work. I'm sitting in my living room where I can see the street and my driveway. 1pm comes around and no delivery. I call and the first person says "it just got here and they have 24-48 hours to arrange delivery." I explain that we had already arranged delivery. He transfers me and the woman tells me the driver was there and no one was home. She also says he called. Not only was I sitting here watching all morning, but I have cameras that record the driveway and street. NO ONE CAME BY. I have no missed call from Estes or a message from the "driver". It would be hard to miss a giant truck in front of my house. Besides the fact that my tracking info says "Our records indicate no signature is required. We will deliver your shipment as soon as possible." If no signature was required, why didn't the driver just deliver my items??? Obviously because that's a lie they made up. So now I have to take another day off work and pray they actually show up.
Rob H.
I had a recent shipment from Chicago to Virginia and everything went well and was delivered safely to my home. All good and customer service confirmed my delivery date and timeframe and it was exactly in the range. Thanks again.
Daniel S.
This is a review both for their failed communication and their obnoxious customer service. After assuring me our $4000 product was only two stops away and would be there within 80 minutes, they never showed. Called them hours later and the phone just kept disconnecting when you pressed any numbers on the menu.Called there nationwide number and the person treated me like I was an idiot for calling them after 5 PM because obviously, sir, it’s closed. What the heck? If anybody with any authority in that company is reading this, please look at the phone call conducted at 5:22 PM PST to the critical Time, Dept and Fire that TERRIBLE! representative. Just look at your ratings in case you think I’m exaggerating.
kmex E.
Today I received another shipment of three pallets and they delivered it without any delivery notice, and I was surprised to find it in front of my house without any delivery notice, even though the weather was bad and caused partial damage to the shipment.
