Estes Express LinesReviews of estes-express.com

I received a call from a Chula Vista number - not identifying it as a company. A message was left that I have a shipment they need to schedule. I've called 4 times and have been on hold for over 30 minutes each time before I finally gave up. I have no idea what the shipment is as we are in the middle of a remodel and things are being delivered daily.

I would give no stars if possible. I've been waiting for a delivery since 10/06/25 and have yet to receive it. The one day they tried the lift gate broke so they had to take it back. That was on the 16th. It didn't even make it on the truck yesterday and guess what... No delivery today and no one is answering the phone.

This is the WORST company you can deal with! A third-party shipper who is incredibly incompetent and unprofessional. You can't find a WORSE one!! DO NOT USE!!! We were given wrong delivery dates, then fluffed off on a 4th party shipper, Humble Trucking, who had a mechanical failure...but failed to let ANYONE know the delivery was canceled. I lost 2 days of work and paid a contractor to be at my house for the delivery. Put a complaint in with Home Depot, who hired these morons to do the delivery AFTER we paid for Home Depot to do it. Needless to say, another company I won't be buying from again!!

We had a huge package shipped to our trampoline park in Dayton-Centerville. Stephen, our delivery driver, was so patient and kind. He did everything in his power to help get it in the building and provide solutions. He had great communication and overall, this was the best delivery experience we've ever had! Unfortunately we had to reschedule the delivery for the next day, but Stephen was so positive and optimistic. This man deserves more than a raise!

This company is disgusting. My husband took his own life on July 22, 2024. I called the local office and was told that insurance should continue for at least 30 days. I was in shock and basically disengaged from reality at that time. I had to go to my doctor to get something to help me sleep and calm me down. I called the doctor on July 23 and got an anti-anxiety med. I called the main human resources office about a week later when I was able, only to find out that they cut off his insurance on the day he died. When I got upset, I was told that it was in the employee handbook (I'm not the employee) and that I was "taking this personally". I received the denial of payment to my doctor today, 14 months later. Not only was my husband due a paycheck, but he was also due vacation pay. I think this company should take a look in the mirror and treat people like humans, not like numbers. Disgusting and inhuman.

The tracking information was incorrect and the delivery was delayed even after I confirmed the delivery the morning of the day it was supposed to arrive. They claim to work with a third party and take no responsibility for delays and refused to reach out to the third party to enquire.

Worst shipping company I have ever dealt with. And that includes the abominal UPS and the truly atrocious Fed Ex. I won't even mention DHL. These estes guys are utterly incompetent bold face liars. Their customer service is worse than non-existent. I'm not kidding when I tell you to find any, and I mean ANY other shipper. RUN FOR YOU LIFE !!!!!!!!!

Terrible company! I took a day off to receive a delivery and that same day, they said they need to move us to the next morning (which was a Saturday). I wasted a day off and then the next morning they never showed up. We never got our delivery and we did. Didn’t even get a courtesy call.