We know you’re busy, and we respect that busy lives require special consideration, which is why Eternal Skin Care offers expeditious spa services that enable our clients to achieve their skin care goals within limited windows of opportunity. Depen...
eSkinStore (eskinstore.com) has 75 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Cosmetics & Makeup · VANCOUVER, Washington
Excellent
Cosmetics & Makeup · Auburn, Washington
Excellent
Cosmetics & Makeup · Renton, Washington
Great
Cosmetics & Makeup · Bellingham, Washington
Great
75 approved reviews, newest moderated first
Michela
Ho effettuato l’ordine il 22 aprile e mai avuto notizie in merito, ho mandato diverse mail chiedendo aggiornamenti e nulla, in ultimo ho chiesto l’annullamento dell’ordine e nessuna risposta ancora. Altamente sconsigliato
Wafaa M.
Worst service ever. Made an order, it took more than 10 days which is their policy for international shipping. I contacted them, they told me they need 1 more week to ship the item. 10 days passed and no item was shipped. Had to contact them twice to cancel the order and refund my money. Very ineffecient.
customer
...they are also "making up" (organizing) good reviews everywhere...
Stanislav P.
Second time, they sold me stuff that they didn't have on hand. Again blamed on "vendor". Asked me to wait 2 weeks. From my understanding, it's a Chinese reseller that sells someone else's product Update. The reply just proves even more how dysfunctional the website is. Yes, I have an order history with you—three orders! Two of them were canceled since you were "accidentally" out of stock. one took 3 weeks to be delivered Thousands of orders, you say? i highly doubt that. How can you keep operating with ethics like this? And why don't you tell customers that you are "sold out" send an email notification that you are "out of stock"? I had to follow up with you after a week of being kept in the dark
Response from eSkinStoreApr 15, 2025
I have not been able to locate your order. As we received thousands of orders and some of the suppliers are currently experiencing supply chain issues due to trade policy there might be random order issues. We are a US and Canada based business and trying our best to accommodate our customers. I understand customers frustrations once they hear that their products have been on back order by suppliers, however there are circumstances that this is out of our control to accommodate all orders.
Henriette P.
Jeg anbefaler absolut alle til undlade handle hos ESKINSTORE?? De lokker med gaver og procenter! Men faktum er du /i skal være vedholdende på daglig plan ... De billige men man får så aldrig pakken ?
JD
Order was never shipped. Terrible customer service. Do not order from them.
Response from eSkinStoreApr 15, 2025
We would have been able to reply specifically to your review, however I do not see a name to locate your order. There might be instances that suppliers are out of product and unable to supply and accommodate your orders. We do our best to be on top of this but not always able to resolve supply chain issues caused by many cross border restrictions.
Mrs B C.
Out of three orders : First order arrived on time Second order never arrived , after 3 months and multiple emails chasing them for information trying to find out what had happened I got a refund as order was clearly never despatched. Third order ( the latest ) was sent to wrong address with wrong contact information. I have raised this repeatedly but am being completely ignored now .. they have denied any responsibility . No goods, no refund. The customer service is terrible ..slow and reluctant. I gave them a second chance because my first order had been fine. I wish I hadn’t now!
Response from eSkinStoreApr 15, 2025
I have reviewed your orders and it seems that one has been rejected by customs. Since we do not have control over customs regulations we have refunded your payment at no cost to you. Hope this would have helped but apparently that was not enough to rectify situations that were beyond our control.
Maria O.
I won't be using them again.
Response from eSkinStoreApr 15, 2025
If you provide more details on your inquiry I would be able to respond in details