Gunel N.
I ordered products it’s been over a…
I ordered products it’s been over a week has not been shipped. I contact their support, samething everyday . Won’t purchase from them ever again .
We know you’re busy, and we respect that busy lives require special consideration, which is why Eternal Skin Care offers expeditious spa services that enable our clients to achieve their skin care goals within limited windows of opportunity. Depen...
eSkinStore (eskinstore.com) has 75 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Excellent
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Great
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Showing 67 reviews with 1 star · Clear filters
Gunel N.
I ordered products it’s been over a week has not been shipped. I contact their support, samething everyday . Won’t purchase from them ever again .
M. M.
As with most of the other customers, I have not received my products that are apparently on “back order”. Communication is terrible, website lies and tells you shipping in 5 days. Overall a very poor experience. Go elsewhere to get your products
Response from eSkinStoreSep 30, 2026
Dear Michelle, We apologize for the delay that is caused due to custom clearance. One item on your order that was sourced in USA and is now in stock. Good News is that your order is in shipping process and expected to be shipped tomorrow. Today our warehouse is closed due to BC holiday. Hope we can do better next time. Again we are very sorry for the delay in shipping caused by custom clearance delays.
Kateryna L.
UPDATE: OVER A MONTH - still nothing!!! Their reply "its coming shortly" - was posted 10 days ago! Not even a tracking number! Tracking number states its still in the US. Are you kidding me? Honestly, I wish I’d read the reviews before ordering. I placed a $500 order on September 5th, and it’s now September 27th with ZERO updates. No proper communication, no clear delivery date, nothing. And “due to increased demand” is an by-the-book excuse - has nothing to do with me and should not be my problem. At this point, the whole setup feels seriously questionable -it’s hard to understand how a website operating this way is allowed to exist? This all seem more like a scam!
Response from eSkinStoreSep 27, 2026
Dear Kateryna, I apologies for the delay in delivery of your package. I checked your order status and can confirm it has already been shipped and it is on its way to you. The order is coming from US via airmail to your destination in UAE and should arrive shortly. Some orders may encounter delays due to custom clearances that is beyond our control. Please let us know if there is anything we can do to make your experience better in the future.
Patrice L.
Do not purchase anything from this company! Scam!! I ordered magnesium over a month ago, keep saying it’s on back order!! I’ve asked for a credit! Buyer beware 😩
Response from eSkinStoreSep 27, 2026
Dear Patrice, We sincerely apologize for the inconvenience caused by manufacturer back order on your order. We hope that we can do better in the future.
Amina H.
DO NOT ORDER WITH THEM. It’s been weeks still haven’t received my order I will have to chase it up with my bank to mark it as fraud. I think this company is a fraudulent company or website.
LAURIE O.
This is the WORST COMPANY TO ORDER FROM! DO NOT PLACE AN ORDER FROM THEM! I ordered July 29, and it has been over a month now……they say in stock when it isn’t, but yet they take your money immediately Very poor business practice. Let’s see how long it takes to get a refund on something i waited for a month for and still havent received
Response from eSkinStoreSep 27, 2026
Dear Laurie, I apologize for the delay caused by cross border and customs clearance delay of your products. Some items on your order had to go through customs clearance which resulted in delay with regards to shipping your order.
An P.
Bestelling gedaan voor levering België. Aangekomen bij douane, moest ik hoge importkosten betalen. Dus teruggezonden! Stond niet vermeld bij bestelling. Alsnog moet ik 15€ betalen voor iets dat ik nooit gekregen heb! Wees gewaarschuwd! Nooit meer…
PAULA
I ordered July 8 & received confirmation. Today is July 20 and it hasn't been shipped yet!! I called and cancelled order today-Wonder how long it'll take to get a refund. I should have read the reviews before I ordered or I never would have placed this order.