eSIM4TravelReviews of esim4travel.com

Response from eSIM4TravelMay 25, 2025

Hello, We only record the amount of data you use — we don’t overcharge, underreport, or show anything inaccurately. You can always go to Settings > Cellular on your phone to clearly check how much data each app has used. 💗 We serve tens of thousands of users every day and have consistently received strong, positive reviews across multiple platforms. So rest assured — this is definitely not a scam. Additionally, most eSIMs operate via international roaming. If roaming isn’t turned on, the eSIM simply won’t connect. (This applies to all eSIM providers, not just us.) When you reached out to our customer support, we responded within one minute, providing clear and friendly instructions to help you get set up. That’s our service standard — real-time support from real people, with genuine care. 😊 Our top priority is ensuring every customer gets a fast and effective solution. If you choose another eSIM provider and find yourself stuck with no response or only automated messages 🥲 — you’re always welcome to come back to us. Next time, we recommend trying our daily-based eSIM plans — they might be a better fit for your needs. And if you’d like to check your data usage or have any questions, feel free to reach out to us anytime: Email: [email protected] Live Chat (bottom right of the website): https://www.esim4travel.com Wishing you safe and smooth travels!💓💓 Giny @esim4travel

Response from eSIM4TravelMay 5, 2025

Hello, We’re very sorry that your recent experience caused inconvenience during your trip. We sincerely hope to assist you in resolving the connection issue. We currently offer two plans for Japan: Japan (KKID) Japan (SoftBank + KDDI Dual Network) The difference between these two plans lies in network coverage. Some areas may have weaker signals when using a single network, so we offer a dual-network option to improve stability and connection quality. As a gesture of goodwill, we would be happy to help you resolve the issue and can offer a refund or a plan exchange if needed. You can contact us through the following channels: Email: [email protected] Live chat (bottom right of the website): https://www.esim4travel.com/ (We recommend typing “Talk to support agent” in the chat to be connected directly with a real person, to avoid the message being handled by the automated system.) We sincerely look forward to hearing from you and hope to offer you a better experience. Wishing you a smooth and pleasant trip, and we hope to serve you again in the future. 💓💓 Giny @esim4travel

Response from eSIM4TravelApr 8, 2025

Hello, and thank you for choosing our service. In Bosnia, we offer two plans: one with a single network provider, and the other with two providers, allowing you to have better coverage. As local signal strength depends on the infrastructure in the area, it can sometimes be affected by the network towers available. We offer these two options to give you more flexibility and ensure you have a better network experience. If you encounter any issues with your connection, we recommend reaching out to customer support right away, and we’ll be happy to assist you in resolving the problem. We genuinely want to help you resolve any connectivity issues. If you’d like, you can contact us via live chat on our website or send us an email, and we’d be more than happy to offer a refund or an exchange for another plan. Here’s our customer support email: [email protected] This is our website, where you can find the live chat option in the bottom right corner: https://www.esim4travel.com/ We truly hope you’ll have a better experience with our service. Wishing you all the best, and we look forward to hearing from you 💓💓 Giny @esim4travel

Response from eSIM4TravelMar 31, 2025

Hello! We sincerely apologize for the inconvenience caused. We greatly value your feedback and hope to assist you in resolving the issue as quickly as possible. You can provide us with your email address or directly contact our customer support, and we will be happy to process a refund for you. Once again, we deeply apologize for any inconvenience this has caused and appreciate your understanding and patience. Here is our customer support email: [email protected] This is our website, where you can find the live chat option in the bottom right corner: https://www.esim4travel.com/ We sincerely hope you will have a better experience with our service. Wishing you all the best, and we look forward to hearing from you 💓💓 Giny @esim4travel

Response from eSIM4TravelDec 27, 2024

Hello André ,We sincerely apologize for the dissatisfaction you experienced with our service this time. Your feedback is incredibly important to us, and we truly value your input! This feedback serves as a vital lesson for us, and we will review and enhance our customer service training to ensure that future services are faster and clearer in helping everyone. We also deeply appreciate the 5-star rating you previously gave us—it’s our greatest motivation to continue improving! We sincerely hope to regain your trust and have the opportunity to provide you with better service in the future. Thank you once again for your valuable feedback!-Giny@esim4travel

Response from eSIM4TravelOct 22, 2024

Vielen Dank, dass Sie unseren eSIM-Dienst in Anspruch genommen haben und für Ihr Feedback. Wir bedauern die Probleme mit der Datengeschwindigkeit beim „Bestes Europa 35 Länder“-Paket und entschuldigen uns für die entstandenen Unannehmlichkeiten. Das ist nicht der Service, den wir Ihnen bieten möchten. Falls Sie erneut auf ähnliche Probleme stoßen, kontaktieren Sie bitte unseren Live-Chat-Support auf der Website. Wir helfen Ihnen umgehend, das Problem zu beheben und sicherzustellen, dass Ihr Nutzungserlebnis reibungslos verläuft. -Ginychen@esim4travel

Response from eSIM4TravelAug 21, 2024

Hi there, we are very sorry to hear you struggled in using our esim card. It usually works fine especially in the USA where service providers are stable. We will investigate your case thoroughly to understand what went wrong and prevent this from happening again. In the mean time please reach out to our support team so we can give you a full refund. Have a good day - Chloe from @esim4travel (https://www.esim4travel.com/contactus)

Response from eSIM4TravelAug 21, 2024

Hi Fred, we are very sorry to read this and wonder what happened as we rarely have issues for the US. We can provide you a full refund for your purchase. Please contact our support and share your customer references so we can investigate this thoroughly. (https://www.esim4travel.com/contactus) Have a great day, Chloe @esim4travel