Andreas
Great support
*Update: Support sent me the upgraded eSIMs which work fine and even a coupon, thank you! Unusable for Bosnia & Herzegovina. So bad that not a single website loads or Google Maps data. Even in Sarajevo.
Response from eSIM4TravelApr 18, 2025
Hello, we’re truly sorry to hear about your experience. We currently offer two different plans for Bosnia & Herzegovina. The one you used has now been completely discontinued to prevent similar issues for other customers. Our other plan supports dual-network connectivity and provides a more stable connection. May I ask if you’re still in Bosnia & Herzegovina? If you are, we’d be happy to offer you the updated plan free of charge to ensure proper connectivity. If you’ve already left the country, we’re more than willing to arrange a refund for you. You can reach our customer support through the following: 📧 Email: [email protected] 🌐 Live chat: Please visit https://www.esim4travel.com/ and click the chat icon at the bottom right corner. We sincerely apologize for the inconvenience caused and look forward to hearing from you soon. We’ll do our best to assist you with the next steps. Wishing you all the best, and we hope to serve you better in the future 💓💓 Warm regards, Giny @esim4travel



