ESAPetReviews of esapet.com

The customer service was excellent, I would definitely recommend this site for anyone looking for assistance in getting their animal approved for ESA

Very thorough screening process, the licensed therapist dives deep into your mental health history to make their evaluation, only downside was the time the screenings takes(mine was a 80 minute phone call) and the cost of it all but it’s comparable to finding a mental health provider in my area to get the letter.

10/10 service. I will always choose ESAPet

I put in a request, an hour later I had my letter. I'm moving to a new state and need a letter for that state, so this was a good way to go about it. Fantastic service, and the individual who helped me reassured me that if I had any issues he would be more than willing to help.

This was the second year I have used this service. The first year I had a good experience and was impressed/pleased. After my experience renewing this year I was very unimpressed and will not be using this service again. When I used the service last year for my initial letter the therapist was very thorough asking questions and following up multiple times via email which made me feel that the service was genuine and gave me confidence in using it. The email communication was also nice due to my anxiety towards phone conversations and personal schedule. The letter was also provided on an official letter head document from the therapists office. When it came time to renew I requested and paid over one month in advance as I was getting ready to move and wanted to ensure I had my renewal letter in time but I did not hear from anyone for weeks. I continued to get automated email reminders to renew my letter before it expired in this time. About 3 weeks after paying for and requesting my renewal I reached out via the websites “contact us” portal but never got a response. I also indicated that one of my pets had passed away since I submitted my request and I needed to update the info for the letter (and hopefully get a partial refund). Since I still had not been contacted in any form I then approx 1 week later responded to one of the automated renewal emails I kept getting asking for an update on my letter. A representative emailed me back saying she had spoke to my assigned therapist who claimed they had tried to contact me via phone multiple times but had not been able to reach me. I responded letting them know I only had 2 missed calls on my cell phone in the time frame since I submitted my renewal request, both from different numbers and no voicemails so I asked her to confirm my phone number with the therapist and told her my availability for a phone call. I still never heard from a therapist but I did get an email saying that my letter had been approved. I checked the letter and it was not the same therapist as my first letter and was submitted on an unprofessional basic document with the ESApet.com logo. This makes it look not legitimate and seems like it should be illegal since I never actually spoke to the therapist. It also still reflects my deceased pet. And I continued to get renewal reminders via email up until the expiration date of my original letter. Very displeased to say the least.

I am very relieved to be able to have my two toy poodles live with me with no issues from the condo board. I have no family therefore having my puppies is a great comfort to me. Thank you very much for what you do.

Quick and to the point got what we needed to keep our furrry little friend in our life.

Super easy and seamless process. After filling out the initial form it, I was able to speak with someone the next day, and get the letter the day after that.