Inaya
I got called for evaluation same day…
I got called for evaluation same day within two hours although it was weekend . The therapist was great to provide approval letter immediately. However i have 2 comments to highlight: 1- the site says second pet for free and i wasn’t able to add my second pet . 2- i opt the housing and travel and paid accordingly, as per the therapist cats aren’t qualified for travel and this option should have not been offered and charged . But overall , easy and smooth process .
Response from ESAPetAug 18, 2025
Thank you for your review! We’re so glad to hear the process was smooth and that your therapist was able to assist you so quickly. To clarify a couple of points: The Psychiatric Service Dog (PSD) Letter is specifically for dogs only, which is why cats are not eligible for travel under this option. We do try to make that clear throughout the site, but we’ll review this again to avoid any confusion in the future. Regarding your second pet, you can absolutely have this included at no extra cost. All that’s needed is to let your therapist know during the evaluation. If you missed that step, please reach out to us directly with your pet’s name, breed, and age, and we’ll make sure the therapist updates your letter. We truly appreciate your feedback—it helps us improve our services for you and other clients. Please don’t hesitate to contact us at [email protected] so we can assist you right away. —The ESAPet Team



