ErgeonReviews of ergeon.com

Great services

We hired Ergeon to put a fence around our property for our family. The initial contact with their team was great and we were looking forward to our project. Our installation date was moved up which was amazing until we had city codes stop by saying they had no permit for the build. After lots of back and forth we did find out that yes, not one of the 3 project managers we talked with bothered to make sure a permit was filed. This was back in early May 2026, we are in the second week of June and our fence still is not done. It has become an eyesore and a huge stress point for my family. My son cannot use his play area as the materials are blocking all of his play set, my dog keeps getting wrapped around the posts that are just sitting in the yard and we have people asking all the time when it is going to be completed. We have been pushing for a completion date especially after I went to the city myself and filed all the permit paperwork hoping it would get everything back on track but we have been told today that the new June 13th installation day has been moved again to then end on June. We are so beyond frustrated and exhausted by this whole process. Do not hire this company

I am extremely disappointed with my experience with Ergeon, Inc. My fence project was approved and scheduled almost 2 months ago and I have already made a payment toward the project. Since then, I have experienced multiple schedule changes, delays, and a lack of communication regarding the status of my installation. My project manager, Jennie, has not provided the level of communication and follow-through that I would expect for a project of this size. As a customer, I understand that unforeseen issues can arise, but repeated rescheduling without clear updates or timely responses is unacceptable. What has been most frustrating is the lack of accountability and responsiveness after I raised my concerns. Customers invest significant time and money into home improvement projects and deserve accurate information, realistic timelines, and proactive communication. At this point, I am still waiting for a clear resolution and a firm installation date. I hope Ergeon management reviews this situation and takes steps to improve customer communication and project management processes. I cannot recommend this company based on my experience thus far.

Bought a gate and installation 9 months ago. The wood of the gate has splintered, cracked and fallen apart, and the gate no longer functions/opens closes appropriately. Was told their warranty lasts 90 days and it is no longer their problem

I reached out for a quote. They gave me a quote of $4300. I paid a deposit. I did make some changes that I expected to increase the price. Two workers came and installed several posts. Two days after the work started, I was given an updated quote of $8900, saying they had measured wrong when they gave me the first quote. I expected a price increase due to changes I made but NOT due to their mismeasuring by A LOT. That’s more than double and was NOT communicated to me until after the work started. I refused to approve the updated quote because they made a terrible mistake. Now I have posts and a pile of materials on my yard that I expect will be picked up or something. I don’t even know. Salesman named Manny and project manager named Frank. Now have to find somebody else for an accurate quote that I will gladly pay for instead of playing games. I don’t mind paying for an accurate quote but I don’t appreciate the bait and switch.

I had a virtual call with Paula from Ergeon to get a privacy fence installed aroynd backyard. Her service was on-time, friendly, and clearly explained. I walked around my yard and explained what I needed. She created an image verifying my need. And afterward gave me an estimated quote.

Very good workers and I really liked how everything was planned out,very professional, I would use again and I would recommend 😀

I'm amazed at the quality of this fence and how smooth the entire process went. They responded right away to my inquiry. By video, Kerecia reviewed my slope and got measurements, assisted with satellite views. The team delivered in under 2 weeks and the quality of the craftsmanship was above expectations. The highly skilled craftsmen were professional all the way around and knew thier stuff. Very pleased and highly recommend.