eosfitness.comReviews of eosfitness.com

**WARNING about billing and cancellation practices at EōS Fitness.** I rarely write reviews like this, but this experience has been so frustrating that I feel obligated to warn others. When I attempted to cancel my membership, I discovered something shocking: **you apparently cannot cancel without first paying a renewal fee that hasn’t even come due yet.** In other words, even if you are trying to cancel *before* the renewal date, they still require you to pay the renewal fee just to process the cancellation. That alone felt extremely unfair and misleading. Because I could not get this resolved through normal channels, I **went into the gym in person** and spoke directly with the General Manager, Chris Marriotti. I explained the billing situation and my inability to cancel the membership. After hearing the situation, **he personally told me that both my wife’s membership and my membership were canceled and that everything was taken care of.** Unfortunately, that assurance appears to have meant nothing. Despite being told in person by the general manager that everything was resolved: • The memberships still appear **not to be canceled** • The account is still being billed • **Late fees are now being added** So after doing exactly what they told me to do—going in person and speaking with management—I am still dealing with charges and a membership that was supposedly already canceled. At this point the issue isn’t just the billing policy. It’s the fact that **even when management promises the problem is fixed, the billing continues anyway.** That is extremely concerning. If you are considering joining this gym, please **read the contract very carefully and understand exactly how cancellation works before signing anything.** What seems like a simple membership can become very difficult to get out of. This has easily been one of the most frustrating customer service experiences I’ve had with any business.

EOS has exceeded the bad management practices that Gold's Gym had. The front desk employees are rude and demonstrate a total lack of concern for customer satisfaction. Broken equipment that remains broken for prolonged periods is commonplace. The gym and locker rooms are dirty. We have had no hot water in the showers for days without explanation. They do not enforce rules to protect clientele such as no selfies in the locker rooms. On a more disgusting note, there is a member who has a habit of hawking phlegm and spitting on the floor by the pool. She also hawks in the ladies locker room water fountain. Many people have complained. Today Jaxsen, a front desk employee copped an attitude when I reported this member's disgusting behavior which is a health hazard. If she had TB or COVID, the entire gym could become infected. Jaxsen rudely asserted that " there's no wording in the contract that addresses spitting. I've done it myself. So you can be mad all you want, but we're not going to address it." I think that comment says it all. Nothing changes, it only gets worse. If you need a gym membership, you might want to consider elsewhere.

I am so disappointed with the lack of accountability and customer service. I have contacted your team multiple times regarding incorrect charges, and every single time I was ignored. No response, no resolution, nothing yet you continue to withdraw money from my bank account. This is completely unacceptable and unprofessional. Charging a customer while refusing to respond to their concerns shows a serious lack of integrity and respect. I expect a manager to review this immediately, stop the incorrect charges, and contact me to resolve this situation. If this is not handled promptly, I will escalate the issue further through my bank and appropriate consumer protection channels. I would strongly advise others to be cautious until this company improves its customer service and billing practices.

The worst of the worst. Dirty, smelly, disgusting. Always a wait for machines. But try to quit. They make it a nightmare. you haveto go in person to get your member #, then they forced me to create a new account just to cancel. Wtf. They made it so awful that I became so annoyed and defensive hoping the brain donor at the desk would just get fed up. He did. I win. So happy to be done and not be scared of catching an unnamed parasite. Gross.

I had a very frustrating experience at this gym after signing up for personal training sessions. Despite my credit card being automatically charged for the sessions, the gym's internal system still shows my payments as unpaid. I reached out multiple times via email to both the regional manager and the personal trainer manager regarding this issue, but unfortunately, they have completely ignored my communications. This lack of response is unacceptable and reflects very poorly on their customer service. Because of this unresolved issue, I feel compelled to escalate it further. I will be contacting the Better Business Bureau, the state attorney general, and possibly even filing a lawsuit. I cannot recommend this gym due to their extremely poor communication and lack of accountability. Save yourself the hassle and look elsewhere!

They really push for a personal trainer when I repeatedly declined. Always too packed with people filming for social media.

Way over Crowded, During peak hours, A Fire Marshal should check it out, problems with the Homeless in the Gym, Lack of nighttime security, at least a Car Break ins or two a week

I have been a member of EōS Fitness at the HWY 6 & West Road location in Houston since the day it opened in 2025. I was genuinely excited about this gym and canceled memberships elsewhere to commit here. Unfortunately, my experience in January 2026 has been deeply frustrating and honestly humiliating. I had an encounter with an employee named Emily who was extremely rude, aggressive, and treated me in a way that felt racially biased and completely unprofessional. I was denied access to the gym because my payment had been due two days prior. I calmly explained that I had already made the payment online that same morning before arriving. Despite this, she demanded that I personally prove the payment to her or leave the building. This was embarrassing and unnecessary, especially considering the payment was less than 48 hours late and already resolved. When I asked to speak with a manager, I was told the manager was “there” but unavailable because they were working out. That alone was shocking. I then had to contact a general manager from a different EōS location, who confirmed that the way I was handled was wrong and assured me my concerns would be escalated to the location manager and district manager. I never heard from either of them—not once. Instead, on February 12, 2026, I received a threatening email from EōS Risk & Asset Protection in Carlsbad, CA accusing me of behavior “averse to the interest and well-being of EōS Fitness” and issuing me a Formal Warning, with no prior investigation, no phone call, and no opportunity to be heard. After everything I went through, this felt insulting and completely out of line. This entire situation has been extremely frustrating and humbling. I waited months for this location to open, supported the brand, and followed their policies—only to be treated like a problem instead of a paying member. The lack of accountability, communication, and basic respect is unacceptable. This experience has shown me that this is the type of behavior EōS allows and protects, and that is deeply disappointing. I expected better. (The GM in charge of this location is named Leyliana Greer)