eosfitness.comReviews of eosfitness.com

had a very disappointing experience with this gym. When I signed up, I was told by a staff member that I needed the Will Power membership to access a specific location. Later, I found out that this was not accurate. When I contacted the gym to downgrade to the $10/month plan, I was told that downgrading was not an option. Instead, I was instructed to cancel my membership entirely, re-sign at another location, and pay the maintenance fee again. I was willing to keep paying the higher rate just to simplify things, but that option was still denied. I was also charged a $15 service fee and could not get a clear explanation for what it was for. I emailed the staff member who helped me sign up requesting a receipt and clarification and did not receive a response. I also called the gym and never received a callback. In addition, I later learned there are fees associated with changing your payment method, which was unexpected. I strongly recommend reading the contract carefully. Overall, customer service was very poor. Simple requests were not handled clearly or efficiently, and follow-up was lacking. Because of this experience, I decided to cancel and move on.

⭐️ 1-Star (Would Give Zero If Possible) EŌS Fitness – Lake Elsinore, CA My wife and I were early sign-ups before this location even opened. We were told repeatedly—by multiple employees—that by joining before the grand opening, our membership price would be locked in for life. “Grandfathered,” they called it. That promise is literally the ONLY reason we joined early and waited months for the gym to finally open. When the gym first opened, we were excited. New equipment, clean facility—nice. But that didn’t last long. Here’s the reality: Parking & Crowds Finding a parking space is a daily battle. Once you finally get inside, you still end up waiting around for machines. The place is constantly overcrowded. Perks That Don’t Work We specifically paid extra for amenities like the massage chairs and hydro beds: Massage chairs? Uncomfortable and almost always a long wait. Sauna? Broken more than half the time I’ve been there. Literally unusable for MONTHS. The Final Straw: A 22% Price Increase Out of nowhere, I get a notice in December saying my monthly fee is going up 22%. So much for being “grandfathered.” I went in to ask about it, and the front desk employee straight-up laughed in my face. He even said that the general manager had been telling people they’d be grandfathered in—but “it’s not true.” He also joked that “ if the gym had opened just 13 days later, then we would’ve been grandfathered.” Apparently he thought this was hilarious. I did not. Unbelievably Disrespectful Management I asked to speak to the manager. The employee walked me to his office—glass door, full view of me standing there. He looked right at me but continued chatting with an employee for 15 minutes, then another 5 minutes with someone else, leaving me standing there like an idiot. Finally, I knocked. When he came out, the first thing I said was how long I’d been waiting. He didn’t care. This manager—Gabriel—never introduced himself, never apologized, and offered zero accountability. When I explained how staff laughed at me and how we were promised grandfathered pricing, his response was basically: “I wasn’t here then so I can’t authorize anything.” No apology. No empathy. Nothing. When I said I was considering canceling because of the way we were treated, he literally said: “OK, here’s how you cancel your membership.” That’s the level of “customer service” at this gym. Final Verdict This is, without exaggeration, the WORST customer service I have ever experienced in my life. Between the broken amenities, the overcrowding, the parking nightmare, the broken promises, the sudden 22% increase, the employees laughing at members, and a manager who clearly does not care at all—this gym is a complete disgrace. We are absolutely canceling both of our memberships. Save yourself the frustration and join ANY other gym.

Gym is great, too great. It has been overly busy the majority of the times I've gone. Unable to do a timely work. Would have given 5 stars but can't even cancel without a drawn out process.

The personal training contract was nearly impossible to terminate, and EoS then used their access to my debit card (without any notice whatsoever) to auto collect $450, $50 each debit in 2 minutes. The gym itself was crowded each time I visited, making most machines difficult get time on. I have little time to spare to visit a gym, and this made this gym impractical. The amenities are nice and generally well kept, and the Frontline staff were friendly and helpful.

I originally signed up for EOS through my work and received a very good discount, I retired in October and I went into EOS to let them know that I no longer qualify for the membership that I have due to the fact that I no longer work for the company I was getting a membership through. They set me up with a girl named Jaqulyn (not sure how to spell her name) She offered me a plan the same plan that I was on but without the discount and I was told that is was only $20.00 more. She offered me a coach (personal trainer) for 4 months and "only $150.00". I told her "no. I'm on a fixed income and I just want the basic plan." she ignored me and I could tell she was zoning out but then she would come back and tell me more about the program as if I said nothing. I told her no again and we went back and forth like that for a while. Finally she said ok and had me sign paperwork. She then said "ok, that's $150.00." I asked for what. She said that it was the amount I owe for coaching. I asked her if that $150.00 covered November and she said yes. I then felt like I minus well consider it's only $150.00. I paid. This was on Oct 30th. I paid with my Credit card. My mistake. On November 13th I noticed that EOS took another $150.00 which put me over my spending limit and my credit score went down by 20 points. I was mad and went into ask them what was going on, that's when Channing explained to me that it's $150.00 twice a month, so $300.00 just for coaching that doesn't count the monthly charge for the plan. He also told me that I could get 1 free personal training, which the girl didn't tell me. He then offered to get me as much credit back as he could. I met him on another day for the 1 free training but afterwards we went back to his desk and that's when he went into the same high sales pitch that the girl gave me. Making me feel like I have to sign up for coaching, but he offered me a cheaper option $19.00 for first 2 weeks as a Black Friday special and then $80.00 after that for 4 months. That's not counting the $96.50 that they charged me for the monthly plan. I will be giving me my 30-day noticed (which none of the employee's told me about) I read that information in the FAQ on EOS's website. I'll then go back to Vasa because I never had issues with them. I've seen more negative reviews about EOS fitness than any other GYM's out there.

They let grown men into the women’s locker room. When any woman protests, she’s removed and banned from the gym.

Beware, they protect violent men at the expense of women

I’ve been a member at EōS Fitness – Preston for two months, and I’m extremely disappointed with the way I was treated. Today, a staff member removed me from the gym, claiming that I couldn’t use my phone holder during my workout. When I joined, I specifically asked if using my phone and holder was allowed, and I was clearly told yes. I have video evidence showing that I’ve used the same setup many times before without any problem. The way I was treated today was disrespectful, humiliating, and completely unprofessional. I’ve requested a full refund and will be taking legal action due to this unfair and discriminatory treatment. I do not recommend this gym — it’s not a safe or respectful environment for customers.