eosfitness.comReviews of eosfitness.com

When I signed up I explained my house was up for sale for a move to Texas for almost a year and I did not want to pay an annual fee if I moved sooner rather than later. The EOS employee told me the annual fee was waived for the first year so I was only paying the monthly dues. Fast forward 2 months and I canceled my membership due to pending sale of my house on 3/31/26 as the EOS Fitness in New Braunfels, TX is far from being completed but still opening this year. Next day (4/1/26) my son, wife, and I get billed the $71.24 each for the annual membership (which according to their contract will get billed on the anniversary date of joining the club. After a few phone calls I’m able to speak with the manager who says sorry the employee didn’t explain it right, I will speak with him but they said they were keeping the annual membership but would refund our $9.99 dues. When asked her if she felt this was the right thing to do she responded that they need the annual fee to provide a nice club and great services to the members. I also asked if I could find out what occurred in her speaking with the employee to see if he really was confused or intentionally led us astray and she said NO, it’s a personnel matter. Think I should know, I was not asking what discipline is issued. Needless to say, never going back to EOS. Planet Fitness was much easier to deal with on membership issues, even though they lack free weights.

Fair prices, decent equipment and overall a great company. The gyms do get very busy however that's not too bad considering the price is so cheap.

Showers are the worse, they are never cleaned, disinfected in any way. The pool deck and the surrounding tiles around the pool are very moldy and it gets worse as time goes by. There is green and black mold. There is more hair swimming in the pool than there is people. I'm afraid one of these days I'm going to take a gulp of hair. The pool guy blames the facility for sweeping or washing the pool deck into the pool but I have not seen this. Fact I haven't seen anyone properly clean the pool deck. Maintenance lady sweeps around the hot tub and that's about it then she mops the rest of the area and just moves around a wet mop on top of dirt debris and hair. Not sure why they pay this maintenance company. There was an altercation in the pool today between a gentleman that did not want another man to get into the hot tub or pool wearing his underwear. There was almost physical contact between the two and at this point I was fearful for my safety. Pool does not enforce their rules to wear swim attire.

Free 7 days - 10$ gym monthly - upsell to "quit any time coaching" 92$ monthly - attempt to cancel private coaching - told 4 month minimum commitment!!! I signed up for a membership at EOS based on clear verbal assurances from your employee that the personal coaching service could be canceled at any time. That representation directly influenced my decision to agree to the additional $92/month charge. I have since been informed that I am locked into a four-month commitment—something that was never disclosed to me at the time of signing. This is a direct contradiction of what I was told and constitutes a misrepresentation of the terms. I have not used a single coaching session, and I would not have agreed to this service had the actual terms been clearly explained. What was presented to me was misleading, and I do not accept being held to an agreement under false pretenses. I am requesting immediate cancellation of the coaching service and removal of any related charges. If this matter is not resolved promptly, I am prepared to escalate this through formal complaints with California Consumer Affairs and pursue a dispute with my bank based on deceptive sales practices. I would prefer to resolve this directly and professionally, but I am fully prepared to take further action if necessary. I signed up for a membership at EOS based on clear verbal assurances from your employee that the personal coaching service could be canceled at any time. That representation directly influenced my decision to agree to the additional $92/month charge. I have since been informed that I am locked into a four-month commitment—something that was never disclosed to me at the time of signing. This is a direct contradiction of what I was told and constitutes a misrepresentation of the terms. I have not used a single coaching session, and I would not have agreed to this service had the actual terms been clearly explained. What was presented to me was misleading, and I do not accept being held to an agreement under false pretenses. I am requesting immediate cancellation of the coaching service and removal of any related charges. If this matter is not resolved promptly, I am prepared to escalate this through formal complaints with California Consumer Affairs and pursue a dispute with my bank based on deceptive sales practices. I would prefer to resolve this directly and professionally, but I am fully prepared to take further action if necessary.

Lori is an asset to your company! She has a positive attitude and always has a beautiful smile. She is also very kind and professional.

They will not explain their several fees and rules, and steal your money. The equipment is constantly not working and the paper towel dispensers are often empty.

Joined this gym in September, 2025. Signed up for a personal trainer (PT for the rest of this moving forward) on 09/25/25. Was VERY clear before signing anything under the gaze of the high-pressure salesman that I would only sign up on the condition that they would train both myself and my partner under a single contract, for a single fee, understanding that that would only get us half of the normal time each. It takes them nearly 4 weeks to find a trainer willing to accept those terms. I have been billed twice in that time for 4 sessions we have not received. Finally get a trainer on 10/22/25. We have gone through 2 trainers and no sessions, because the only way to get a trainer on the terms agreed to is to lie to them about the terms apparently? Mind you, we were happy to just get our money back and call it good at any point up to this. But they finally find someone willing to train two people for the price of one. We like this guy, cool dude, everything goes on as normal for 7 sessions. 12/04/25, we get pulled aside after session 7, mind you that at this point we have been billed for 8 sessions already. My wife and I have been trained in tandem all this time without any issue. Suddenly, it's "not safe" and they need her to sign up for her own contract for "safety." I say there's no way we can afford to do double contracts, the whole reason we were only willing to do a 2f1 in the first place. Suddenly, safety doesn't matter to them, because "for only an extra $60 per payment we can" blahblahblah. It was never about safety like they pretended, just pure greed. Minion keeps stepping away to "try" to greenlight anything with his District Manager (DM for the remainder of this) and we flat out tell them "these were the terms your people agreed to, your change of management in this location means nothing to us, the only options are to let us finish out the contract, or cancel our contract immediately as of 11/07/25 so that we no longer get billed for a service you refuse to provide." Minion says that's not a call he can make, gives us DM's email. We contact the DM that night, she ignored it for a while, we contacted her again with an ultimatum, and ultimately after several weeks of being ghosted, contacted EOS Corporate and ABC Fitness, who is in charge of their contracts, to let them know that we have taken being ignored as tacit agreement on the part of the DM for that location to cancel our contract retroactively to 11/07/25, and that any and all fees or charges they still want to take from us may be directed to the DM at her, and the companies', expense. They continue to harass us via text, email, and phone for a few days, and I make very clear over the phone that if they continue, I will blast them publicly, report them to the BBB, contact lawyers, and come after them for violating the contract, intimidation, and harassment, and anything else I can get to stick, if they don't leave us alone or if they try to send the invalidated contracts balance into collections. Months of blissful silence ensue, it's glorious, I (mistakenly) think it's truly over. 03/18/26, a new phone call to my partner from ABC Fitness, on behalf of EOS, looking to collect on fees she allegedly owes.

Eos is actually terrifying. Aside from the gyms being overcrowded and badly maintained, I went in to have my membership downgraded. They gave me a hard time and were kind of rude, but agreed. Then the next month, charged me the wrong amount. Went back in and once again asked for the downgrade. Asked to talk to a manager to make sure it happened. Manager refused to come talk to me because she doesn't "deal" with downgrades. Kid at the desk assured me he did it. Next month guess what? No downgrade. I've now put in to cancel my membership entirely. This place is scary shady and I will never do business with them again.