Entertainment EarthReviews of entertainmentearth.com

After a very disturbing and upsetting experience with a very unprofessional service representative, I was ready to call it quits with Entertainment Earth. However Donald Tapia help ease the situation and tried to do everything in is power to keep me as a customer. I was grateful for his help.

Donald was awesome! His customer service and help with placing my order over the phone was exceptional. He was patient and even assisted me with making the "best decision" with the ordering options that were available. This is why I continue to order from Entertainment Earth. THANK YOU AGAIN DONALD!

Donald was very helpful and very knowledgeable. I called with questions about some of my orders and he was able to give me all my answers. Thank you Donald!! Jackie B

I've been a customer of this company for a few years and I'm a real customer and have zero Tolerance for bad customer service or unprofessional services, I can Never say that about this company, Very Professional, They have never disappointed me and always takes the time patiently to help me with all my needs fast and easy, Thank you Donald I usually get the pleasure of your excellent customer service Thank you guys again for being great.

Had a great customer service experience today when calling regarding a package that went missing in transit. Donald made the whole process of arranging a replacement quick and painless. It was much appreciated, and I'll definitely be doing more business with Entertainment Earth in the future!

Donald was awesome! I called in for a order and he was quick to find the items and add them to my order. We were able to talk about similar items collected and how the collections can connect us with people in our lives. Moments like this is why I prefer to make orders through Entertainment Earth. I like connecting with people. Donald's customer service was friendly and welcoming. And through these interactions is why I have been a customer over 20 years with Entertainment Earth. You guys are the best!

I really want to thank Donald for all his help on the phone to resolve my order issue. Donald was very polite and cooperate. One of the best people I have ever dealt with on the phone that actually helped me resolve my problem. thank you so much Brent

Superior customer service. Donald was extremely helpful in finding answers to my questions, and came back to me with results in 2 days time. It was a pleasure talking with him regarding the issue of the name of Robosen Megatron. Very attentive and responsive. I'd call back just to talk with Donald lol. Man is well deserving of a raise, and you gained a loyal customer today