Entertainment EarthReviews of entertainmentearth.com

I highly discourage everyone from ever ordering from entertainment earth, they have serious inventory issues. They get you by listing preorder items a dollar or two cheaper from competitors. What they don't tell you is they preorder a set number of items. But leave the listing up way past the point they've sold out. For example. They'll order 100 of something with an October release date, but they'll let 500 people order thinking they'll get their gift in time for Christmas. Then, once they've dug their inventory hole so deep they can't fulfill, they'll say sold out and tell 400 of the 500 that the manufacturer has delayed things until January, while failing to mention the first 100 are getting their items on time. This is proven because they since have sold several :non mint" versions of this item while I've been waiting, which means some people got their item damaged and returned it and they resold. In short, they lie to your face and say there's a manufacturer delay when in reality they just oversold more than they ordered but lied about it. Meanwhile every other vendor under the sun is selling these items. Even the local target and gamestop while you're stuck waiting 3 more months. They have some items with a March release date that I was considering ordering before I realized all of this. That same item I ended up pre-ordering from big bad toy store and got it in September, several months early. In summary. If you're going to order funkos. Statues. Etc, or anything collector related, you are far better off ordering from big bad toy store, I put my life on that

I placed a pre-order for an item 7 months ago. It had a March release date. They notified me that the ETA was pushed back until sometime in August. In late August they charged my credit card, and the status of my online account for the order changed to "Processing". After 7 days, I called and asked why my item hasn't been shipped out yet ?.. They said that it's definitely in stock now and they're just having shipping delays. And I should call back at the end of the week, if I haven't received the tracking number. I called back later that week. The person whom I spoke to was nice, and said that he would message the shipping department to have this shipped out asap. And I would receive the shipping update/tracking notification later that night or the next day the latest. I checked my account later that evening and my account status changed again from "Processing" back to "Pre-order"!! Now with a ETA for January, 2024. I was a little bit stunned to say the least. After waiting from February, 2023 to the end of August, to be charged, and finally have my item processing, and be told by multiple people that my item was in 100% in stock. I called back the next day. They acted like it was no big deal. They didn't have any information as to why it wasn't shipped. All he said was it was canceled for some reason. And I was refunded, and they Pre-orderd it for me again. With a ETA for January. He said that I would receive an email from the person whom I spoke with previously. I never received an email with an explanation from anyone. A few days later, I canceled the order. They immediately charged my credit card again for shipping. It was for a small item that was also ordered in February. I received free shipping as part of a promotion for the full order. They are clearly incompetent and greedy. I would never do business with them again. I asked them to delete my account, but they just keep sending me spam emails. Horrible company.

They lied about shipping my package out and only created a label 7 business days later because I filed a claim. Outside of that the products were great and packaged good. Wish their shipping was as good.

Every one of their guarantees has a loop hole clause so they don't have to honor. Their pricing is higher than any other place but I believed it was worth it due to their "MINT CONDITION GUARANTEE." My order arrived 100% smashed and they said the guarantee only states the best condition they have. I tried to return, We dont take back orders over 4 units. I tried to price match other stores... They won't honor. Lesson learned. Customer service there is terrible. I don't recommend giving them your money... I know I won't fall for it again. They should be closed down for false advertising.

I've written positive reviews for entertainment earth but things have changed over there. Be careful of Donald. He has the worst customer service rep over there. There used to be a higher level of mint condition guarantee at entertainment earth but their standards and customer service have taken a huge dive. I calculate $150 to resell their items at a loss. To the owner of entertainment earth, Jason. No need to reach out. Donald gave an attitude, was rude so there's sno reason for me to make orders over there. I would've been fine returning the sealed items and never buying again parting ways on good terms but I do not agree with taking tons of photos of the paint issues and then possibly being rejected after doing all that work. Too much of a hassle and definitely not a hassle free experience. Reply to entertainment earth's response. That's fine. That is your policy. However, simply put customer service and the level of quality has changed at entertainment earth. I frequent the message boards and am a long time member with collectors and resellers who have collected and resold items from entertainment earth. It's silly to say your items can't be resold. Anyway...fair is fair. I gave eearth positive feedback before and I am leaving negative feedback where it's due. Donald has never been the most customer friendly employee. I refused a resolution because I do not seek to take photos of 10 items when there's no guarantee of a refund. I live nearby and asked if you offer pick ups so I can look at the items beforehand since I buy in bulk but I was told you do not offer pick ups since the pandemic started. So I would rather resell. Your offer to resolve this is noted but unnecessary as customer service has gone way down compared to previous years. I could have even filed a dispute but chose not to prolong the dispute. I would rather move on and buy elsewhere. Take care.

Don’t trust this company. First issue: I did a preorder on items that they said would be sent out in February, but two months later were still not sent even though I could get them easily elsewhere which is what I did because I was tired of waiting for them. Second issue: I received a funko from them that was damaged, but the shipping materials were completely fine. So that only tells me that they ship damage funkos even though their website says they only ship mint items. I asked if they could do an exception on a return of funkos that I ordered 6 of because my experience with them has being horrible. I was totally okay with returning all 6, but they said “no exceptions”. Even though they didn’t follow through on their promises they couldn’t even accommodate me. Never ordering from them again.

If you want to Pre-Order product, to have it arrive in time for the next release like 3 months later, then this is the right vendor for you. I pre-ordered 4 Phyrexia Compleated bundles through this company 1 month prior to release. The release date came and went, the release month came and went, and each month they just updated their site to "Estimated Arrival : March" then "April" etc.. they blame the vendors and manufacturer, however its odd that even local game shops got product in on release date. I ended up cancelling my order 3 months after order and was able to order elsewhere and received my product in less than 4 days time. Waste of time and will never consider Entertainment Earth for any purchases.

They said they had Magic cards coming for a preorder. So I dropped 250 on cards. They never got them. They just tried to steal market share with product they weren’t getting. Then it sold out everywhere. They never got the product. I cancelled my order and missed out on ever buying what I wanted for the actual price all because this company “sells” stuff they don’t have, and aren’t getting. One month after release and they still do not have the product they sold as in stock AND were “Getting” on release, and I ordered 2 and a half weeks before release.