Mark C.
Horrible Customer Service!!
I have been doing business with those company on the wholesale side for about two years. The other day, the company shipped 10 small cases of figures INDIVIDUALLY instead of consolidating the shipment into one or two boxes. As a result, not only did I overpay significantly on shipping charges, but one case arrived damaged with a hole in the case and damage to its contents. After filing a claim, I got the big run around from both my "representative" and the entire company. Shipping had the nerve to repeatedly lie and claim that they did not consolidate on cases, which were only about 12 x 12 x 12 in size. I know this to be a bunch of BS because I had already received numerous cases that were consolidated/shipped in a single larger box. Not only would this have been much less expensive for me, but the double boxing would likely have prevented all damage. EE refused to admit their mistakes and take responsibility for their actions. They just gave me the same old "song and dance", which was simply a smoke screen. Customer service? Forget about it! It's all about keeping them happy and screw their customers!”