Entertainment EarthReviews of entertainmentearth.com

EE mint condition guarantee is BS. They are scammers who send damaged and previously returned products and believe that you will not notice. Both times the shipping box did not present any damage due to the deplorable condition of the figures. They clean their hands and still don't cover the cost of return shipping. I had to shop with you again because you stole my money and made it into store credit to spend on your crap again. I hope they disappear from the market soon, there are better options to buy from. International buyers and those who rent mailboxes in the USA be very careful of these scammers since they are the ones to whom they send all the damaged garbage. By the way, all the praise for Donald Tapia's customer service, don't believe it, terrible attention and attitude, must be the same guy who writes the reviews. Better buy at BBTS excellent service and communication. Greetings

Ordered funko pop in march took till November for them to update that the funk pop was not shipped as it was discontinued

I’ve tried to order a couple Funko Pops from them a few times and it’s taken several months and I never got the pops. I had to cancel both orders because they kept changing the date the pops would be in stock. They didn’t try to fix the situation either.

I ordered four of an action figure from Entertainment Earth and received a mangled shipping box from them with four damaged figures inside. I sent them multiple pictures and they informed me that only one was damaged “in their opinion” and that a refund was denied because I ordered 4 figures hoping for at least 2 mint boxes. Apparently they have a policy of no refunds when you order more than three of anything. BEWARE! They did graciously offer me a 5.00 credit for the “one damaged figure” though. The bottom line is that the shipping box was entirely too small to begin with and never should have left the warehouse packed so poorly. The employee that packed them set me up for failure and now Entertainment Earth refuses to acknowledge it or take responsibility for the bad packing job. I have been an EE customer for years but never again. They apparently pack things very cheaply now and refuse to do anything about it when you show them the proof. They took me for 100 bucks do not let them get you too. Mint condition guarantee… yeah right. EDIT: They have had multiple chances to refund me for the damaged figures but have not. The reply below is an attempt to save face. They have a policy that anyone who purchases more than 3 of anything is just S.O.L. making this the only company that I have ever seen that punishes customers for spending MORE money with them. Any other company would not hesitate to take care of items damaged in shipping but Entertainment Earth does not. AVOID THIS CROOKED COMPANY!

This Company is the worst. They always say they have an item, But never do. They will cancel an order for no reason. They are not truthful about their stock.

Entertainment earth will fight you every step of the way if you want a refund or exchange for a damaged item

i have spent so much money with you guys and i still have atleast $500 left of stuff i am waiting for that i have order. i have had no issues till now. my order came in of 5 pop figures that i was very excited for to add to my collection of horror.yes all same ones and for the first time four of them were damage and they say cant do return of the same itam with 5 or more well first of i just trying to replace 4. they say Mint guarantee and they know how inportant it is to the people buying as collectors well apperently they could careless and no i dont want a discount off them like i was offer i want a refund or replacements so for this i will be Canceling they rest of my stuff so who ever buy in bulk DO NOT buy here

The guys will trick you with fake coupons for in-stock products. They will make them available and will try to assume that they run out of stock. Then they will slowly ship your items and will charge you full price because the coupon was only for in-stock items. Certainly this is the worst and most dishonest experience with any store. For wholesalers I definitely do not recommend them either. Stay away from them. Seriously this is a ripoff