Entertainment EarthReviews of entertainmentearth.com

I have rated Entertainment Earth with 5 stars because of Donald Tapia. His customer service skills were wonderful after a not so good experience with my order. During late summer, I ordered a wall Scrabble game knowing that it was on back-order until October 2020. In good faith, I ordered the game and paid for it, and then I waited for it to be shipped off to me in time for Christmas. It is such a long story, but evidently it was lost in transit from the west coast to the east coast, and thankfully Donald answered one of the many phone calls that I made to the company. Again, there are many factors to my story, but I am so grateful to Donald for helping me during this crazy Covid Christmas season when patience is thin and tempers run high. This game was supposed to be our big family surprise this year, but among the health and financial difficulties that people are having this year, a game is pretty trivial. However, Donald helped me reorder another game from Entertainment ( with upgraded mailing delivery ) and we are hoping to receive it in the new year!!! So a big shout out to Donald, because there are still good people in the world who care about customer service and who go out of their way to help others. Wishing all the staff members at Entertainment a very healthy and happy holiday season!!

Donald is my representative, he is great in helping me find exactly what I'm looking for. I am a huge Star wars fan, and you guys seem to have almost everything I'm looking for, except for when you run out. I love your store and will continue shopping. May the force be with you. I also noticed that some of the reviews said something about bogus reviews about Donald, I'm here to tell you that they are not bogus and you can feel free to call me anytime for a reference 832-866-9069 I have ordered over 40 pieces from this company and had several orders and never had one problem or issue that wasn't resolved properly and professionally.

I ordered 2 items from EE that were supposed to come together. 1 of them was missing so I got on the phone and had the pleasure of speaking with Donald. I'm not sure if he'll ever see this but I definitely appreciate speaking to someone that is very helpful and understanding. He was able to resolve my issue very quickly! I'm a fairly new customer to EE, but I definitely will be coming back here again.

I called entertainment earth because I was sent the wrong item. The agent I spoke too, Donald Tapia was extremely friendly, understanding and beyond helpful in resolving it for me. I will now get the item I ordered and an easy way to ship back the other item! Thanks Donald! You’re the best!

I have ordered from EE so many times now I couldn't count. My account goes back almost 20 years! I have never had an issue that they didn't happily resolve. 5/5 will continue ordering from EE!

My order was shorted two items. I called EE and Donald was very helpful with me! He confirmed I was indeed short two items and made concessions to make it better! Very happy with his professionalism and care!

Donald has been the most helpful person in EE that has answer my woes. After placing an preorder in September, receiving a sent email, waiting for 3 months (with other emails, phone call and message board, and even responses fro the USPS) to talk to someone who could provide me answers. With promise of a new replacement asap, and an email I would be receiving soon about the new item with tracking number. Overall, I just wanted to say thank you Donald T. and hope that this one actually comes.

Entertainment Earth has always been, for me, an example of what customer service *should* be. They've always taken good care of me. I had an order get lost in the mail (right during the election, go figure), and had a little bit of a hard time getting through to someone with how busy everyone at EE was. Donald called me back today though and was very knowledgeable, helpful, and we made a plan to get everything squared away and/or replaced. I definitely feel that my patience was well rewarded, and I'm so glad that Donald was the one with whom I spoke. As an added bonus, I got to confirm that he is one of the folks sending me e-mails of advertisements/deals, etc. Great job, as always. Best wishes in these challenging times, and keep up the good work!