Entertainment EarthReviews of entertainmentearth.com

Sam was amazing. took care of my issue in minutes. very pleasant and knowledgable.. She is what great customer service is all about.. LOVED HER

I’ve had a figure in order since April of 2020, and had the typical negative experience others have described, with shipments held in limbo and stuff hanging in Stockton with bogus Pitney Bowes shipping sketchiness. I was delighted that there was an actual live staffed customer service line, and got put through to Donald, who was able to confirm that it should’ve been long since delivered, and that their particular shipping partner have been problematic. Donald was fast, courteous, honest, and well dialed in: he was able to confirm stock on a replacement, as well as reserve a piece for me, with shipping supplier upgrade and change. I was also offered refund as an option which was appreciated. I was able to see them take down ebay stock of the figure I had ordered after their hold for me: their escalation triggered the original figure shipping, and two weeks later the replacement arrived. Sending back the surplus figure was breeze easy, and I can indeed report: EE and especially Donald were true to their word. I’ve decided not to cancel my other pre-order and they’re back on my go to list for collectibles. I could absolutely have been happier- they could’ve nailed it the first time- but as far as saving the bacon goes, EE did an outstanding job!

I had a figure on back order thru y’all that was labeled as shipped but never seemed to move after that. Donald issued me a new figure and even upgraded my shipping for me. I hate calling customer service lines. It always seems like the person I’m talking to has no idea what customer service is. If more people were like Donald I would not feel this way. Friendly person, easy to talk to, solved my issue and went beyond, exactly the kind of person you want to talk to when you need help and someone to listen. Thank you very much.

I love Entertainment Earth! I have gotten hundreds of collectibles from them and have had very few problems. Whenever a problem does arise the company takes care of it immediately and efficiently. Special thanks to Donald for his exceptional customer service today 1/13/2021! I will definitely be purchasing from them for years to come.

Sam provided me amazing customer service in chat. I will definitely be back to shop more thanks to Sam's excellent care and attention to me.

Sam had all the info I needed and was very helpful regarding my issues

I ordered a gift for my son for Christmas. It did not arrive due to crazy mail issues this year. I called and talked to Donald who helped me get a refund. He was very friendly and knowledgeable. I would recommend him and this company for future purchases

Donald is a great person to deal with, very nice and professional. Helped me with my order issues and should be employee of year!