Entertainment EarthReviews of entertainmentearth.com

I had an interaction with an agent who turned out to be a manager. It was unpleasant and turns out I was misinformed.. Blah blah blah. So I called back because my issue want resolved, and I received Mr Tapia. Mr Tapia took control of the call, resolved my issue, went above and beyond and solidified me spending a lot of money with your company! Before my call, unless it was a much hyped EE Exclusive, I was going to go above and beyond to not buy anything from the company again. Thank you Mr Tapia! Enjoy your raise and promotion. When your superiors go over this with you, if they do not end the conversation with you signing off on a raise.. by all means contact me.

Today I was assisted by Donald Tapia that is truly a hard worker that cares about Entertainment Earths customers. I appreciate all the advise and help Donald gave me today. He definitely took care of my issue with a great positive attitude and showed me a lot of appreciation. Which I appreciate him and the whole staff at Entertainment earth. Every time I call I always get assisted with the best reps on the phone and i appreciate you guys a lot! You guys are all great reps on the phone and I hope entertainment earth recognizes that. Donald your awesome man if you haven’t reached a managers or supervisors position I hope you get promoted very soon! You have a beautiful family by the way and you have an angel looking after your whole family my brotha 🙏🏼

I received 2 Funko Pops in the mail today that I had purchased from Entertainment Earth. I was curious some other items I had ordered. Samantha took my call and was incredibly helpful. Not only did she find my order, but she was able to see that it had been incorrectly canceled. She reordered the items , verified the address and even took note of other collectibles that I am looking for and she did it all with the most amazing smile in her voice. People like Samantha are the reason that I have continued shopping with Entertainment Earth these past 11 years.

I had a mix up with shipping on a couple orders and when I called i talked to Donald, he fixed the problem and and was very professional, customer service everywhere could learn something from him!! Excellent experience and I'll be placing more orders with you because of him and the way he conducted himself during our phone conversation!

I had the pleasure of speaking with Donald about an order I received that was damaged. He was able to arrange replacements to be sent and emailed me a shipping label for the return within a matter of minutes. I always have a good experience with EE's customer service when I interact with them, but Donald went above and beyond my expectations.

I recently had a shipping issue with an order, and got in touch with Sam Brewer. Ms. Brewer was quick to pull up my info, quick to identify the issue, and quick to find a resolution. I'm absolutely blown away. One of the best customer service experiences I've ever had. Thank you so much! You certainly have a repeat customer!

Im sorry for leaving a bad review my ghostface neca finally came just was delayed is why it just took longer then normal

We ordered two Funko figures over a month ago. Received one and the other has been floating around with the shipping company, Newgistics. We called 1-818-255-0095. A bit of a wait, but that is understandable. The music used for waiting was fun to listen to. Donald was very courteous, and enjoyed briefly talking about family and work. He handled our reorder, and explained the lost/replacement process. I’m confident that we will get the figure. Remember folks, it’s not the end of the world. Be patient! Donald, hope you get to enjoy time with your family in that cabin in the snow! Cheers, Deborah