Entertainment EarthReviews of entertainmentearth.com

WOW!!! Donald Tapia IS BY FAR ONE OF THE BEST CUSTOMER SERVICE REPS I HAVE EVER HAD TO TALK WITH. Usually the a rep says how can I help... That's so unfortunate but, sorry I cannot help you with that. Ya man Don was on point and made the call very enjoyable. What do I mean by that, well let me explain. He started off the call as per a standard opening and got my info and then apologized for the inconvenience this put me through (I'm thinking the only inconvenience was having to call and get this taken care of). He then went on to ask how I was doing and stated to make the call more personable... EVER employee in customer service should do this. He then went on to making the conversation about a related topic to me and himself (Not the norm... But should be). in the mists of our conversation, he got all the information to take care of my issue and then went through a gambit of things to help ensure that it doesn't happen again... That's how it should be done!!! Giving that reassurance that this time things will be better and thats what the company strives for... to be better. Outstanding!!! he was kind, courteous, polite, well mannered, knowledgeable, timely, efficient, and overall made me feel as if it was his fault and was doing everything to fix it... even though I know it wasn't. Well played Don!! Donald is exactly how you want your reps to act towards customers. every employee can learn from this man and SHOULD LEARN FOR HIM!. he set the bar high... I feel bad if I have to talk with anyone else and they cannot uphold a standard that Don made. He should be in charge of training or hold a leader/supervisor/manager role. All in all very happy with my support! Thanks again Donald for taking care of me and not just doing the job!!!

Today, I worked with probably one of the best representatives your company has. I truly am just overwhelmed with joy that I couldn't wait to give him a shot out. Being in a background dealing in customer service myself, he not only helped me but made me loyal customer for life. I have called to update my information in the system 4 times and sent 2 emails and Donald was the only one who took the time to really fix the issue I was having with updating my address due to a move. Unfortunately, I had made several attempts to be a head of any mailing issue, I sent a email twice then decided to call. The first call the address was updated with the wrong street name, two orders were sent out to the wrong street name so I never received my package. Noticing in the shipment tracking said the wrong street name, I called again to update my address and see what is my options and was told, "you need to catch it with the post office." So I spent two days at the post office trying to intercept my package. Just a little background, more to the story but why dwell in the dark zone. After Speaking with Donald for at least 10 min, he not only gave me answers but really change the course of me taking my business elsewhere. He finally got my addressed changed in the system not only the mailing but the billing, speak about an example of someone going above and beyond! I remind myself to be extremely thankful these days when things go right so Donald Tapia, thank you for making my missing birthday presents well worth the wait! You should be commended for amazing customer service. Ill pay this forward for sure.

I have been a customer of EE for over 20 years. Recently there have been some hiccups with the shipping of a couple of my orders and I called up the customer service line for assistance. I was helped by Donald from the EE Customer Service team and his assistance and willingness to help was outstanding! Not only was his assistance amazing, he really made me feel like a valued customer of EE - something that is very rare these days. Donald quickly sorted everything out for me and made me glad that I have been, and plan on continuing to be loyal to Entertainment Earth!

PHENOMENAL customer service! I messed up on an order and within minutes the situation wad straightened out...put in a $500 order immediately after I was so pleased. My future go to store for sure....thanks Donald Tapia

Nothing short of outstanding service from their representatives. You get great information from fellow collectors. Highly recommended!!!

Donald was able to help me with my order and educate me for future orders. Donald was very helpful and courteous and provided an exceptional customer experience!

Donald was extremely helpful, resourceful, knowledgeable and exuded confidence in the information he was providing. i work at my LCS and Donald would be a valued resource as i'm sure he is at your operation. Donald's confidence and expertise really made me feel at ease and eliminated any stress or worry that i had with my situation. my bank account was recently hacked and i had to close the account and start a new one. i have 15 items on pre/ back order that were attached to previous compromised card info. Donald was on it like a pro and really made me feel like he was personally invested in resolving this stressful situation with an outcome i could be confident in. if Donald would ever like to move to iowa he would have a job at my shop waiting for him. top notch customer service.

I had an issue with a factory flaw in a sealed, blind, Funko product. Donald was able to provide me with exactly what I needed and was extremely helpful and friendly throughout the entire process. I have had to do returns before due to shipping conditions, but nothing with complicated details. I am very grateful that Donald was able help me out.