Entertainment Earth is a major retail and wholesale seller of Action Figures, Toys, Replicas, Collectibles, Bobble Heads, and More! From Star Wars and GI Joe, to The Simpsons and Anime. Manufacturers such as McFarlane, Sideshow, Dragon, Mattel and many more!
Entertainment Earth (entertainmentearth.com) has 555 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Children's Entertainment · Palo Alto, California
Excellent
Children's Entertainment · CASTRO VALLEY, California
Excellent
Children's Entertainment · Alpine, California
Excellent
Children's Entertainment · San Jose, California
Excellent
Showing 347 reviews with 5 stars · Clear filters
Tim S.
I needed help and went over to the chat and “Sam” was amazing, professional, and very fast helping me out! Thank you very much Sam! Really appreciate people like you! 🙌🏼😁
Response from Entertainment EarthMar 25, 2021
I’m thrilled I was able to assist you, Tim! Thank you so much for your review. Please reach out if there is anything else we can help with. Sam
Louis F.
Had a problem with shipping so I called entertainment earth and was put in contact with Donald. one of the best customer service representatives I’ve ever dealt with he was a complete gentleman and rectified the situation as soon as possible would definitely continue shopping with entertainment earth just because of Donald.
Response from Entertainment EarthMar 25, 2021
Hello Louis! Thank you for taking the time to leave us a review of your experience with Donald. We think he’s pretty great, too. Please don’t hesitate to reach out if we can further assist you in any way. Happy Collecting! Sam
kayla
I received an item that was not in the mint condition guaranteed. The worker I spoke to made sure to check if the item was in stock still since I had received this item earlier than expected, since I couldn’t wait for it to become in stock again to get a replacement, seeing as it was intended as a gift for someone. Sam was very quick to respond and apologetic when there were multiple connection issues. Sam was able to give me a partial refund for the not-mint condition of my item since I can’t wait for another to arrive in June. Very friendly and personable, good customer service but you can also tell I’m not talking to a robot of a person who goes through the typical motions without offering a real solution. Keep it 100.
Response from Entertainment EarthMar 25, 2021
Hello Kayla! Thank you for your review! It was a bummer to hear about your not mint item, but I am so happy I had the opportunity to make things right under our Mint Condition Guarantee! Please reach back out if we can further assist you in any way! Thanks again, Sam
Uncle S.
Vey good representative!
Response from Entertainment EarthMar 9, 2021
Hi Uncle Stanley! Thanks for taking the time to leave a review of our representatives! Please don’t hesitate to reach out if there is anything we can assist you with in the future. Thank you, Sam
David B.
Donald was extremely helpful, courteous, knowledgable, and very accommodating in helping me resolve an issue with returned orders, and in helping to get them rerouted in a timely manner. Customer service above and beyond. A rarity these days.
Response from Entertainment EarthMar 9, 2021
Hi David! We are so excited to hear about the level of service you received from Donald! Thank you for taking the time to leave a review. Please don't hesitate to reach back out if you need any assistance in the future! Thanks again, Sam
Consumer
Donald help me with my questions and was really generous and I appreciate his help!
Response from Entertainment EarthMar 9, 2021
Hello! Thanks for leaving a review! Please don’t hesitate to reach back out if you have any further questions. Thanks again, Sam
J.J.
I called in to customer service after receiving an email about a shipping issue on part of one of my orders. Donald was my customer service agent and he was friendly, professional and able to quickly resolve the issue. I felt well taken care of as a customer.
Response from Entertainment EarthMar 9, 2021
Hi J.J.! Thank you for leaving a review of your experience with Donald. We truly value you as a client, and we are thrilled to hear that this was relayed in your last interaction. Thank you again, Sam
Tor D.
Donald was helping me out with my order, he was fantastic!! Above and beyond my expectations!!!
Response from Entertainment EarthMar 9, 2021
Hi Tor! Thanks for your review! We’re so glad Donald was able to assist with your needs. Thank you, Sam