Entertainment EarthReviews of entertainmentearth.com

Entertainment Earth always takes the utmost care with handling and packaging their products. My piece came in absolute pristine condition! Also, their staff is very polite, professional, and great to talk to. Thank you so much EE! The customer care person I spoke with was Donald, and he was very helpful and addressed all of m needs. Thank you Donald!

Awesome customer service! Donald T. is very professional and knows what he's talking about. He helped me understand how the invoice is laid out. As well, he helped me return and replace an item. He is adept and proficient at what he does! I called and spoke with him a second time and he was MORE THAN helpful...again! Excellent communication! 5 Star rating all the way!

Donald provided excellent customer service! He was able to answer all my questions and was patient to do so! We appreciate this type of service. So thank you! -Jenn

Wonderful customer service. Very professional and helpful. Would definitely do business again based on the level of professionalism that was provided. Jon

I appreciate that EE still does free shipping, as being a smaller company unlike a certain huge on-line marketplace, and that they used a trusted source like UPS in my case, for the shipment. It arrived well-packed, and promptly and I was satisfied with the three items I ordered. Everything looked like I expected and both items that I opened (one I am going to wait on for a partner piece for display) what was I was thinking of when I looked at the description. The prices were more than competitive, for the items I ordered, as some were outlet/close-out and I appreciated that as well, versus a different auction site where people try to mark-up stuff that they found at big box retailers. Especially for the collector who doesn't have access to some of those retail options, Entertainment Earth is a good site for their needs. I also appreciated that they are local, and while they aren't a true mom-and-pop business, they are essentially in my back yard, since they are also in Southern California, so I definitely appreciated that I could speak with someone about my order and get follow-up assistance.

Called Entertainment Earth about an issue I was having with a recent order and Donald came through with some seriously great customer service! I really appreciate this commitment to getting the job done right. Thanks again!!

Donald to the rescue! I received a Joy Toy item that had a shield piece different than the box art, the Joy Toy manufacture's page and Entertainment Earth's sales page. I opened a request for replacement of the shield with the correct piece or return for refund and was initially denied stating that Joy toy changed the piece due to running out of the other one and no return because I opened the box! It's a closed box! How can I know it was the wrong piece without opening the box? Also, they may have changed it but not the sales advertising and or sales pages! That's against false advertising for an item with a clearly nonmatching style or type. I decided to call in instead of emailing more and got Donald! He Rambo'd that shiz fast and agreed with me completely and took my side in getting the request to return pushed through! We need more people like Donald in customer service or CS Managment!

I called with a payment related issue on a pre-order item that happened to come in several months early. Who's going to complain about not having to wait months for a much anticipated Funko item to show up in their mailbox, right!? Well there was an issue with my payment method and Don swooped in like the Batman in the darkest of night and swiftly saved the day. Many thanks bro!